Visitor & Retail Associate

Visitor Experience & Retail Associate

Role Details:

• Part-time position with variable daily hours.
• Typical schedule:
  
  4–8 hours per day, Monday through Friday, may include evenings.
• Compensation: $18/hour, with additional commission opportunities.

• Act as a welcoming brand ambassador representing both Vancouver Foodie Tours and Granville Island Delivery Co. with professionalism, warmth, and strong hospitality presence.
• Serve as an in-person expert on all your offerings , confidently explaining tour details, pricing, schedules, and inclusions to potential guests.
• Provide reservation support and on-the-spot bookings through company systems following training.
• Liaise communications to the Sales and Operations teams regarding guest inquiries, booking requests, or complex questions requiring escalation.
• Answer incoming phone calls and general inquiries , providing accurate information or redirecting as appropriate.
• Support weekday tour operations adjustments on site , including relaying updates to guides, schedule changes, or last-minute guest communications.
• Assist with retail sales and POS transactions , including cash handling and basic reconciliation at shift end.
• Maintain a clean, organized, and visually appealing retail space , restocking merchandise and updating displays as needed.
• Complete administrative and organizational tasks that support the core Monday–Friday team (e.g., spreadsheet updates, basic tracking, filing, inventory counts, preparing materials).
• Observe and communicate guest feedback, recurring questions, or operational issues to the management team in a timely manner.
• Demonstrate strong communication, problem-solving, and time-management skills while working independently during weekend shifts.
• Maintain professionalism, punctuality, and reliability, with the ability to stand for extended periods and engage with high visitor foot traffic.

• Complimentary food tour experiences around the world.
• Family and friends discount to Vancouver Foodie Tours.
• Eating meetings and professional development workshops.
• Fun team-building events to build your culinary prowess and knowledge of Vancouver.
• Exclusive staff discounts on Granville Island.