Senior Client Advisor, Oakridge

About this position

OUR HERITAGE AND PASSION TO EMPOWER YOUR TALENT AND CREATIVITY Salvatore Ferragamo S.p.A. is the parent Company of the Salvatore Ferragamo Group, one of the world's leaders in the luxury industry and whose origins date back to 1927. Under the creative direction of Maximilian Davis, FERRAGAMO is re-envisioning its Italian house by providing a bold new cool perspective on elegance and luxury.

From the uniqueness and exclusivity of our creations, along with the perfect blend of style, creativity and innovation enriched by the quality and superior craftsmanship of the 'Made in Italy' tradition, we continue to be household for all leather goods and ready to wear. With over 4,200 employees and a network of 650 mono-brand stores, the Ferragamo Group operates in Italy and worldwide through companies that allow it to be a leader in the European, American, and Asian markets.

In the United States, the Company operates over fifty of its own retail stores and distributes its products through high end wholesale distribution channels.

We are currently looking for a Senior Client Advisor at our Oak Ridge Mall Vancouver location to provide excellent and specialized customer service by creating emotionally enriched relationships with clients; developing and nurturing meaningful and loyal client relationships through personal connections and CRM initiatives; managing and driving sales by understanding client desires and creating a hand‑crafted experience for the client to achieve the best sales performance;

building and maintaining relationships with fellow advisors by instilling a sense of belonging and a positive, forward‑thinking mindset; and serving as a mentor to the team by proactively offering insights, reflections and experiences to colleagues.

• Inclusive Leadership: Demonstrate active leadership on the selling floor to drive individual and team objectives and be accountable for sales results.
• Collaboration: Collaborate with peers to drive results and pave the way for the team through authenticity, empathy, and best practices; actively create a positive work environment through teamwork and collaboration; assist the operations team by maintaining stock of the designated area on the selling floor and in the stock room.
• Customer Centricity: Transform each client experience into magical moments by creating a hand‑crafted experience and engaging in the selling ceremony; cultivate a long‑term authentic bond with clients through personalized connection by making them feel the experience is truly about them; play an active role on the selling floor and take action to ensure a memorable client experience, putting the client at the center of every decision;
  
  demonstrate expert styling and brand knowledge; promote cross selling to increase UPT sales metrics; capture customer data in the company’s CRM database to connect with clients and maintain relationships.
• Agility: Think innovatively about how we can improve and generate new ways of creating tangible value and magic for the client; handle sales in person, telephone, email, etc.; have the physical ability to wait on customers and fit them properly with shoes and ready‑to‑wear; clearly understand company set KPIs and exhibit the ability to identify strategies to enhance performance standards; take an aggregate approach to identify and recommend merchandise across all channels.

• A caring and intuitive Senior Client Advisor with a passion for style.
• Acting and thinking first of the client and their experience, with an in-depth knowledge of the desires, needs and expectations of luxury clients.
• Being a master of storytelling and the art of asking engaging questions.
• Computer knowledge to track inventory.
• Proficient English language skills; knowledge of a second language preferred.
• Previous retail sales experience preferred; luxury retail experience is a plus.
• Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents.
• Ability to effectively communicate with customers, peers, and management; ability to communicate on the telephone with proper etiquette.
• Ability to multi‑task while being attentive to customers and remaining flexible to the needs of the business.
• Ability to work as part of a team and take initiative independent of direct supervision.