Description
• Own and lead all store operations, ensuring seamless backend execution, strong logistical coordination, and consistent alignment with luxury brand standards.
• Partner with the Store Manager as a key member of the leadership team, driving operational excellence and supporting overall store performance.
• Take full ownership of operational issue resolution, demonstrating sound judgment, decisive problem-solving, and accountability for outcomes.
• Set, monitor, and support performance expectations for all operational processes, providing coaching and feedback to improve efficiency and accuracy across the team.
• Oversee execution of visual merchandising directives and ensure the boutique consistently reflects impeccable presentation standards, including back-of-house organization and cleanliness.
• Lead onboarding and training of all new hires on operational procedures, systems, and compliance standards to ensure consistency and accuracy.
• Maintain, develop, and continuously improve all operational SOPs, manuals, checklists, and training materials to reflect best practices.
• Manage all inventory control processes, including data entry, cycle counts, reconciliations, and audits to ensure 100% accuracy between physical stock and POS systems.
• Oversee all banking procedures including daily deposits, reconciliation support, and strict adherence to financial controls.
• Process vendor invoices with accuracy and timeliness, ensuring proper documentation and alignment with financial policies.
• Manage operational budgets for supplies, services, and logistics, ensuring cost efficiency without compromising operational standards.
• Oversee all receiving, shipping, and logistics coordination, including courier and broker relationships to ensure timely and accurate movement of goods.
• Act as primary operational contact for third-party service providers including security, cleaning, maintenance, and facilities vendors.
• Support planning and execution of in-store events, brand activations, and seasonal initiatives through operational coordination and logistical execution.
• Collaborate cross-functionally with internal teams to ensure smooth communication and alignment across all operational touchpoints.
• Foster a culture of accountability, teamwork, and operational excellence by proactively supporting colleagues and reinforcing high standards.
Requirements
• Proven experience in fine jewellery, luxury watches, or a comparable high-ticket retail environment
• Previous leadership experience in a premium or luxury retail setting
• Strong understanding of luxury client service, clienteling, relationship-based selling, and long-cycle sales
• Strong operational discipline with experience supporting opening and closing procedures, inventory control, cash handling, reporting, and compliance
• Excellent communication, presentation, and interpersonal skills
• Confidence interacting with sophisticated, high-net-worth, and discerning clientele
• Strong attention to detail with the ability to balance client experience, operational execution, and commercial performance
• Professional, respectful, and collaborative leadership style
• Flexible schedule with the ability to work evenings, weekends, holidays, and peak retail periods as required
Corporate Culture
• Competitive base salary with substantial performance-based bonus opportunity
• Comprehensive health, dental, and vision benefits
• Opportunity to work with prestigious luxury brands and exceptional product collections
• Collaborative, performance-oriented culture with clear expectations and accountability
• Relationship-driven sales environment where client trust, service excellence, and professionalism are highly valued
• Strong opportunity for growth for a luxury retail professional ready to continue developing their leadership career
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