Assistant Manager, Sales

Holt Renfrew seeks an Assistant Manager, Sales to support the Manager by providing day‑to‑day supervision and guidance to associates, ensuring luxury sales and service standards are met.

• Provide sales floor supervision by spending the majority of the time on the selling floor
• Coach and train associates to maintain luxury standards and achieve customer service targets
• Resolve customer issues and/or complaints and keep the manager informed
• Make recommendations on changes and/or solutions to enhance customer sales and service standards
• Actively participate as a training facilitator for sales and service programs and other company training programs as required
• Assist in the launch and maintenance of selling tools and sales and service programs
• Assist associates in developing, maintaining and growing an active client base and strong customer relationships
• Participate in the recruitment and selection of associates
• Assign work and assignments to associates as required
• Provide feedback to Manager, Sales on inventory performance, merchandising presentation standards, customer trends and issues
• Provide input into associate performance assessments and appraisals, performance improvement plans
• Assist in organizing and conducting regular department team meetings and help keep the team informed on upcoming sales and service initiatives
• Maintain high standards of merchandise presentation at all times
• Maintain day‑to‑day operational awareness of leased businesses within the area to ensure seamless customer service, elevating issues to Manager as required
• Model leadership behaviours that promote a culture of open communication, employee development and trust
• Maintain all Health & Safety practices to code
• Perform other duties as assigned
• Ensure compliance with privacy policies, regulations and cyber security measures

• 1‑3 years supervisory experience with accountability for sales and service
• Proven track record of exceeding sales and profit targets
• Adaptable and comfortable with change
• Retail selling experience in a luxury environment (preferred)
• Confident and effective communication (written & verbal) and interpersonal skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Entrepreneurial spirit

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees – their diverse backgrounds, abilities and experiences make our business stronger.

Hiring Range / Échelle salariale à l’embauche: $52,000.00 - $68,000.00 / 52.000,00$ - 68.000,00$ (per year / par an)