Experienced Host; ess

About the Role

Our Rolex Boutique is seeking a dedicated and polished Boutique Host to act as the first ambassador of our brand, ensuring every client's experience begins and ends with exceptional service.

Key Responsibilities

• Act as the first point of contact for clients, providing a proactive and warm welcome upon their arrival.
• Manage client flow by professionally controlling the queue at the entrance, acknowledging each client's needs, and managing potential wait times with diplomacy.
• Identify the client’s reason for visiting to direct them to the appropriate sales consultant or team member for a seamless shopping experience.
• Provide top-quality customer service by anticipating client needs, offering refreshments, and creating an elevated luxury environment that exceeds expectations.
• Be responsible for arranging, confirming, and coordinating all in-store and online appointments.
• Work alongside the sales team by providing timely assistance, managing client logistics, and ensuring consultants can focus on deep client engagement.
• Be respectful and courteous to co-workers, contributing to a positive, collaborative, and professional team environment.
• Develop all necessary skills, including brand knowledge, boutique services, and daily store operations, to answer initial client inquiries knowledgeably.
• Perform other related duties as assigned by boutique management.

Who You Are

• Have a passion for creating world-class customer experiences from the first hello
• Possess prior experience in a luxury retail, hospitality, or front-facing role (1-2 years minimum)
• Are a natural people-person with impeccable manners and a gracious demeanor
• Are an organized team player who thrives on supporting others and ensuring operational excellence

Qualifications

• Exceptional communication and interpersonal skills
• Proven ability to remain calm and professional under pressure while managing multiple priorities.
• Strong organizational skills and proficiency with appointment booking systems and retail computer programs
• Are an organized team player who thrives on supporting others and ensuring operational excellence.
• The ability to work with a diverse client base with tact and discretion
• A second language is considered a strong asset

Why Join Us

For the right person, GWC offers an excellent remuneration package, including:

• A competitive pay package
• A professional and supportive working environment within a renowned luxury house
• Excellent training to develop your skills in luxury client service

Job Type: Full-time

Pay: CA $20.00-CA $25.00 per hour

If you are seeking a pivotal role in a dynamic luxury retail environment and are committed to being the face of an iconic brand, please forward your resume and cover letter