Customer Experience Guide - Part Time

Customer Experience Guide – Part Time

Location:

Vancouver, Canada | Pay Range: $23.00 - $25.00 CAD per hour.

• Medical, dental, and vision plans.
• Retirement and leave of absence plans.
• Other benefit plans may vary slightly depending on employment.

• Embodiment of the brand for customers; engage, develop, and execute operational plans and policies.
• Coordinate day‑to‑day retail store and customer experience activities such as sales and customer service.
• Oversee retail store operations and consistently create a customer‑centric experience.
• Learn about Patagonia products, share passion for community and the environment, and encourage creative problem solving.
• Participate in the Activism program by using 18 Activism Hours to support community partners and inspire involvement.
• Maintain product and business knowledge, including technical aspects of core sports products, and integrate this knowledge into daily service.
• Support warehouse operations: process shipments, inventory, restock sales floor, assist with sale prep, product transfers, and donations.
• Maintain visual store standards by dressing mannequins, stocking floor, and other visual merchandising duties.
• Assist with Retail Marketing events and contribute ideas for community engagement.
• Participate in ongoing training and assist in training new employees to meet store goals.
• Apply security and loss‑prevention measures to prevent theft and handle safety situations.
• Ensure accuracy in all POS operations and uphold the Ironclad Guarantee and Worn Wear programs.
• Answer phones, support front‑ and back‑of‑house operations, and assist with in‑store repairs.

• Environmentally and socially aware; activism in community.
• Exceptional customer service mindset—focus on building relationships and exceeding customer needs.
• Respectful and inclusive; fosters a positive work environment and promotes belonging.
• Integrity, action‑oriented, and self‑driven; effected results efficiently.
• Lifelong learner; open to change and sharing solutions with the team.

• Customer service or sales experience in retail or related field.
• Problem‑solving abilities and courteous approach to conflict.
• Effective communication with team members and leadership; constructive feedback.
• Adaptability to changing priorities, ability to maintain a positive workplace morale.
• Organizational and prioritization skills with attention to detail.
• Time‑management to show up ready to work, meet deadlines, and communicate issues.
• Teamwork and self‑motivation in a collaborative environment.
• Basic math, computer skills, and accuracy with money handling and register use.

Stand or walk for extended periods; reach overhead, bend, squat, kneel, and carry products. Able to walk up and down stairs with boxes, perform store maintenance (sweep, vacuum, clean), lift up to 55 pounds, climb ladders as needed. Work shifts up to 8 hours per day.

The Vancouver store operates Monday–Saturday 10am‑7pm and Sunday 10am‑6pm. Shifts are 20–29 hours per week with open availability, at least one weekend day, and a Friday or Monday. Shift start and end may vary up to two hours before or after business hours.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.