Physical Retail Coordinator

Hi there, we’re Article. 👋 Since 2013, we’ve been making it easy to create beautiful spaces with our online direct-to-consumer modern furniture. Now, we’re moving from clicks to bricks and opening physical retail stores across the US and Canada, expanding our reach from digital-first to a true omni-channel experience.

This is where you come in. As our Physical Retail Coordinator, you’ll be accountable for the customer experience, commercial, people, and operational performance of Article’s retail stores across Canada and the US.

In our Brick and Mortar (BAM) team, we need a proactive, highly organized, and detail-obsessed coordinator to manage store communications, format polished documentation, and keep cross-functional projects on schedule. This fits into our larger need to scale our physical retail presence efficiently, ensuring that as our store network grows, our teams have the clear messaging, standardized SOPs, and operational resources they need to deliver exceptional customer experiences.

Within your first few months, you’d take full ownership of our weekly retail store communications, bring structure and immaculate formatting to our shared operational drives, and manage the administrative logistics behind store assets like swatches and promotional hangtags. In a year, you’ll be proud to say you’ve optimized how our HQ team and store managers interact—building smooth, reliable systems that allow our retail footprint to scale without missing a beat.

You'll be joining a dynamic, collaborative, and extroverted HQ team that works hard, supports one another, and stays closely connected (BTW, you don't have to be extroverted; a few more introverts could be nice). Reporting to our Senior Manager of Retail Operations, you’ll work side-by-side with our operations leads, visual merchandisers, and store managers. You’ll be the central heartbeat of the department—the person everyone relies on to bring order to chaos, keep deadlines on track, and bridge the gap between HQ strategy and store execution.

We are a hybrid team — you'll be in our Vancouver office 3 days per week (your choice of Tuesday, Wednesday, and Thursday to align with team collaboration days).

You’ll be part of the HQ (BAM) team working closely with our leadership and specialist roles—including our Senior Manager of Retail Operations, Store Designer, New Store Opening Manager, Retail Construction Manager, and Store Managers across North America.

Specifically, you will:

• Own all retail store communications, writing, organizing, and distributing timely operational updates, announcements, and QA holds so store teams always know what to execute.
• Build and distribute weekly business reports, synthesizing sales performance, KPIs, customer insights, and operational priorities into clear, actionable updates.
• Format and elevate team documentation, taking raw inputs and creating beautifully formatted, professional SOPs, retail playbooks, and slideshow presentations.
• Coordinate operational programs and materials, managing vendor purchase orders, logistics for sales events, and keeping store assets (like custom swatch programs and product hangtags) fully replenished.
• Keep the department running on schedule, managing operational calendars, tracking project milestones, and proactively following up on action items.
• Manage the Brick & Mortar shared drive, championing immaculate version control, file organization, and template consistency across the department.
• Organize events and meetings, coordinating department gatherings, store leadership meetings, team celebrations, and onboarding itineraries.
• Build strong store connections, spending occasional time in-store (e.g., spending a few hours at our local Strathcona store) to deeply understand how HQ communications directly impact retail teams on the sales floor.

• Exceptionally Organized: You naturally create order from chaos. You rely on tools (calendars, project trackers, detailed lists) to manage multiple moving parts with total accuracy and high standards.
• An Eagle Eye for Detail: You catch the inconsistencies others miss—whether it’s a broken link, a formatting mismatch,…