Host, Retail, Retail Associate​/ Customer Service

Location: CHANEL Oakridge Park Boutique (in Vancouver)

Reports to: Boutique Manager

Contract: Full-time and Temporary (October 1 to December 31, 2026)

We are looking for a Host who is passionate about providing the highest standards of service to facilitate and support the client experience in our Vancouver Holt Renfrew boutique. This position plays a critical role in being the first client interaction, greeting clients warmly and maintaining the flow of traffic. The Host will also assist other members of the boutique to maximize client-facing time and will support all areas of the Boutique as needed during this holiday season.

• Facilitate in the seamless client experience by warmly greeting clients upon arrival and sharing relevant information regarding health and safety protocols
• Assist clients by answering questions and helping facilitate a seamless experience to bridge the wait time and time in boutique
• Maintain flow of traffic to ensure adequate service levels
• Proactively communicate what the client should expect in terms of wait time, in-boutique experience, etc, setting realistic expectations with clients

• Help at Cash and Wrap with processing transactions precisely as needed
• Ensuring Cash and Wrap stations are prepared and stocked as needed
• Providing excellent customer service on the phones
• Accurately document messages and deliver to Fashion Advisors and Management on a timely manner
• Support boutique success by assisting with any other tasks as directed by boutique management.

Responsibilities listed are not exhaustive; additional and more detailed duties will be shared during training stage.

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Excellent interpersonal and communication skills
• Foreign language skills are preferred but not required

• Ability to work in a fast-paced environment and handle multiple tasks.
• Flexible schedule. Including availability to work evenings, weekends, and holidays.

• Genuinely welcoming and guiding clients
• Turning difficult situations into positive memories
• Providing the highest standards of service and being service minded
• Fostering a meaningful client experience centered around inclusion and connection
• Your curiosity to continuously learn and grow

• Exposure to the multiple boutique business functions and categories
• The opportunity to work with a fun, creative and dynamic brand in the phase of new boutique opening
• Being a part of a collaborative and engaged team during the key holiday sales moment
• Competitive salary: $56,500
  
  CAD annually

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process