E-Commerce Associate

About Us

Since 2013, Mine & Yours has been leading Canada’s luxury resale movement. We’re a recognized destination for buying and selling authentic pre-owned luxury goods, serving a loyal in-store and online community of fashion lovers worldwide.

Our vision is to create a fashion community that values luxury, quality, and sustainability. By extending the life of luxury pieces, we help reduce fashion waste while making high-end fashion more accessible. What sets us apart is our highly curated collections and inspiring, welcoming boutiques where every visit brings the excitement of discovering something new.

The E-Commerce Associate supports the day-to-day operations of Mine & Yours’ online business across product publishing, order fulfillment, digital merchandising, and customer experience. This role helps ensure products are accurately represented online, orders are fulfilled efficiently, and e-commerce operations meet Mine & Yours’ luxury standards.

The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced environment with an interest in e-commerce, fashion, and luxury retail.

• Pull, pack, and ship online orders accurately and efficiently.
• Ensure every order reflects the Mine & Yours luxury unboxing experience.
• Maintain organized e-commerce and back-of-house areas and ensure proper product care.
• Support inventory transfers, tagging, and internal product movements.
• Identify and communicate shipping, inventory, or product discrepancies.

• Prepare and publish accurate product descriptions for new arrivals.
• Ensure products are correctly tagged, categorized, priced, and represented online.
• Support website merchandising, collections, and homepage updates.
• Identify unshot or unpublished inventory and flag for prioritization.
• Perform quality assurance on product listings and site content.

• Respond to customer inquiries through Gorgias in a timely and professional manner.
• Support order, shipping, product, and general online shopping inquiries.
• Escalate complex issues and work with the Senior Associate and E-Commerce Manager on resolutions.

• Partner with Buying, Retail, and Studio teams to support efficient product flow from intake through to publishing.
• Support studio preparation, inventory organization, and campaign execution as required.
• Proactively identify and report errors, bottlenecks, or workflow gaps.

• 1+ years of retail, e-commerce, fulfillment, or related experience preferred.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities while maintaining accuracy.
• Strong written and verbal communication skills.
• Comfortable learning and working with e-commerce platforms and digital tools.
• Interest in fashion, luxury retail, or e-commerce is an asset.

• Be part of a growing leader in luxury resale and sustainable fashion.
• Work with an exceptional collection of designer brands.
• Develop your retail leadership skills in a supportive environment.
• Build meaningful relationships with a loyal and fashion-forward clientele.
• Join a team that values collaboration, growth, and creating extraordinary experiences every day.