Assistant Boutique Manager, Hotel

Position

JOB TITLE:

Assistant Boutique Manager

REPORTS TO:

Boutique Manager

Job Purpose
Working with the Boutique Director/Manager, the Assistant Manager is responsible for assisting with the day-to-day management of the sales team and ensuring the highest level of customer service throughout the store in line with Christian Dior expectations:

Maximize every sale, minimize stock losses, and bring new clients to the business

Open and close the boutique

Coach, staff, schedule, merchandize, and complete inventory

Ensure policies and procedures are followed in order to achieve maximum results

Job responsibilities

Tasks & Responsibilities
Commercial Performance and Team Management

Maximize sales and measure sales performance and conversion rates on a daily basis.

Provide and inspire outstanding service to our customers

Assist in assigning and monitoring sales goals of Sales Associates

Responsible for clientele development

Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines

Train, coach, develop, and manage sales associates in selling skills

Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates

Facilitate proper communication between management and associates

Clientele Service And Management

Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions

Train the team on optimizing Capture Rate and After Sale do develop personal customer database

Product And Stock Management

Gather merchandise for transfers, damages, and returns-to-vendor (RTV’s)

Oversee and participate in department inventories

Monitor proper pricing of merchandise

Minimize stock losses

Process Management

Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures

Help solve problems that affect the department’s service, efficiency, and productivity

Lock and secure the store, and oversee compliance with all security procedures

Any other tasks as assigned from time to time

Skills & Competencies

Develop and train associates, build relationships, utilize skills of associates most appropriately

Provide outstanding customer service

Effectively manage sales staff toward achievement of sales and clienteling objectives

Manage boutique operations effectively including attendance, merchandising, and housekeeping standards

Merchandize effectively

Maintain a fair, consistent set of standards as they apply to work force

Adjust priorities and manage time wisely in a fast-paced environment

Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to associates

Operate all equipment necessary to perform the job, including POS systems, PC, phone systems, cash register, sensor-tag remover, and all other office equipment

Requirements

5 + years of retail experience required, preferably with at least 1 year of management, in a luxury product setting

Sense of initiative and commercial creativity with fashion sensitivity

Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand

Demonstration of own initiative

Ability to work varied hours/days, including nights, weekends, and holidays, as needed

Availability to work the hours necessary to open and/or close the store

Ability to maintain presence on selling floor for long periods as needed

Str…