Store Associate

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* Job Description:

**** POSITION PURPOSE

SUMMARY:

** The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
** ACCOUNTABILITIES:
** The incumbent may perform all, some, or similar range of duties.
** 1. Operations
*** Greet and interact with customers/donors in a positive, friendly, and courteous manner.
* Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
* Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
* Maintain store opening and closing procedures as required.
* Responsible for accurate completion of all customer transactions including cash and debit sales with minimal voids, overages, or shortages.
* Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
* Process raw materials by loading/unloading, sorting, packing, hanging, pricing, and storing donations.
* Possess knowledge of stock in order to respond to customer enquiries by phone/in person.
* Pay attention to store security, by monitoring activity within the store.
* Assist with store layout plans to attract customers, which would include window displays and merchandise displays; displays and merchandise displays; ensures attractiveness of the store through “Tidy Maintenance:”.
* Contribute to the control of inventory by retrieving, sorting, hanging, and pricing as directed.
* Assist with donation turnover, replenish inventory levels on the sales floor and remove inventory from sales floor as directed.
* Handle the merchandise in a safe and organized manner; assist in stock rotation; bagging textiles to be recycled and placing metal recycling in the appropriate location.
* Assist donors with their contributions, unload donations and place stock in appropriate location.
* Maintain the proper sorting and processing of goods, ensure compliance with quality standards; that all products are priced correctly as per store policy.
** 2. Health and Safety
*** Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, clean spillage; no obstacles inside/outside the store).
* Maintain an attractive organized and safe appearance of the store, tidy up and restock shelves, clean, sweep, dust, and mop as necessary; on a rotational basis clean the lunchroom, washroom, and other common areas.
* Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
* Performs other work-related duties as assigned.
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* WORKING CONDITIONS:

*** This is a permanent part-time position.
* Work schedule may vary from week to week and will include weekdays and/or Saturdays.
* This job requires the ability to stand for long periods with frequent twisting, bending, crouching, and reaching is required; the ability to lift/move 30 pounds.
* The incumbent must take the following precautionary measures in addition to health and safety rules and regulations such as universal precautions, i.e., wearing gloves when working with unknown contents.
** EDUCATION,

EXPERIENCE AND QUALIFICATIONS:

*** Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
* Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
* Alternative combination of education and Experience may be considered.
** Education, Qualifications and

Certifications:

*** Completion of some high school course work.
* Alternative combinations of education and experience may be considered.
** Experience…