Senior Brand Concierge

About Poppy Barley

Poppy Barley is a Canadian footwear and accessories brand with a mission to re-think luxury for the people and planet. As a B Corp, we create sustainably made products that are fairly priced and designed to be worn on repeat. With extended size options, transparent production practices, and a top-tier customer experience both online and in-store, we’re redefining Canadian retail. Join our team of passionate, creative, and driven individuals who love to experiment, make an impact, and raise the bar—together.

The Brand Concierge Keyholder executes an incredible Poppy Barley customer experience and supports any operational tasks and procedures. This role also can open and close the store as required. You'll have an opportunity to share your passion for Poppy Barley through sharing our history, values and product knowledge with our customers. So bring your enthusiasm and determination and get ready to join our growing team!

• You will deliver exceptional customer service that demonstrates our value of luxury for the people.
• You’ll have an opportunity to share your passion for Poppy Barley through sharing our history, values and product knowledge with our customers.
• Focus on relationship selling, building a client base and offering exemplary customer service.
• Be a Poppy Barley fit expert. Keep up to date on all product knowledge and provide customers with the information necessary to ensure they love their Poppy Barleys.
• Support the operations of the store including but not limited to receiving and processing stock,picking and packing of online orders,merchandising, and inventory counts.
• Supports the store management to ensure work tasks are completed in a timely and efficient manner
• Complete the opening and closing duties for your shift as assigned

• Flexibility in availability. Your schedule will include a combination of shift times, including mornings, evenings, and weekends.
• You will be available to work a minimum of 15 hours a week
• You will be available throughout the holiday blackout period (mid November to mid January, exact dates to be determined annually)
• Ability to lift and unpack inventory boxes (up to 50 lbs) and stand for extended periods.
• All hands on deck: this is a collaborative, roll-up-your-sleeves kind of team, and we're looking for someone who's ready to jump in wherever needed to get the job done.

• A high school diploma or in progress/completed post-secondary education, we love to learn and hope you do too!
• Demonstrated experience delivering exceptional customer service.
• Experience as a leader in retail, sales or customer service. Experience in elevated/luxury customer experience is an asset.
• Passion for building connections with people.
• Exceptional communication skills, both written and verbal.
• An outstanding attitude that exudes positive energy.
• The ability to think on your feet.
• A passion for the fashion industry and building connections with people through styling and education.

• Training and understanding of the platforms we use as a business including Shopify, Inventory Platforms, and Shipping Platforms.
• Opportunities to provide feedback regarding product and work with our Product team to ensure we are always living into our value of Product Excellence.
• Development and training on the everyday running of the store so that you can understand and support the day-to-day operations.
• Opportunities to travel with our team as we operate pop-ups throughout the region.
• Mid-year and yearly reviews to highlight achievements and recognize development opportunities and possible areas of growth within the company.
• A competitive wage and discount on our product!
• The opportunity to get…