Icebreaker Retail Store Supervisor

Lead customer engagement and store operations as a Supervisor with icebreaker, supporting an inclusive team and strong retail standards.
At icebreaker, this Supervisor supports the Store Manager and Assistant Store Manager across customer engagement, merchandising, and daily operations. You will coach associates, help achieve sales goals, and contribute to profitability while representing the brand’s focus on adventure and sustainability. The role suits someone with retail leadership experience who enjoys mentoring and customer-focused service.

Key Responsibilities:

Deliver personalized customer engagement through genuine interactions
Coach associates toward engagement and productivity goals
Supervise opening, closing, coverage, and task delegation
Organize inventory, process shipments, and maintain product flow
Maintain visual merchandising and product replenishment standards
Requirements:
One-plus years of retail or store leadership experience
Ability to drive sales and profit results through teams
Experience coaching, motivating, and building diverse teams
Strong verbal and written communication skills
Comfort using spreadsheets and retail software tools
Bring retail leadership, coaching, and customer engagement skills to support icebreaker’s store team and operational excellence.