Sales Lead, Retail, Customer Service Rep

At Kotn, we’re reimagining the way our everyday items are made and purchased, beginning with your wardrobe, setting a new standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications such as New York Times, GQ, Vogue, Elle, and The Wall St. Journal. Kotn was founded in Toronto by three best friends, who were fed up with compromising on quality, design, sustainability, brand experience, and price.

Operations (25%)

• Perform managerial duties including closing, opening and standing in for Market Manager when needed
• Lead clientele management by initiating customer follow-ups and collaborate with Market Manager to provide a better omni-channel customer experience
• Take initiative with ideating new processes for sales and relationship-building opportunities
• Support in overall store maintenance from performing cleaning, executing weekly tasks, and maintaining the floor day-to-day
• Support in daily operations tasks including supporting with product operations as required and upholding visual and window merchandising standards
• Maintain physical store cleanliness and organization to provide a safe and comfortable shopping environment
• Work alongside Market Manager in sourcing local third-party vendors to supply in-store in order to maintain community relationships
• Ensure optimum product level volume is being upheld on the floor by restocking and communicating with Market Manager when product levels are low

Customer Experience & Service (50%)

• Customer-facing everyday, provide best-in-class customer service experience to our customers, fielding questions and providing upbeat, customized experience
• Take ownership of building and maintaining relationships with customers, neighbours, and our communities through building clientele and hosting brand propelling events/activations
• Support and promote all streams of service provided by Kotn including but not limited to wholesale opportunities and omni-services from a retail level
• Process cash operations with efficiency and accuracy by capturing customer opt-in to leverage for future marketing opportunities and to finalize the in-store experience loop
• Resolving CEO’s in a timely manner in line with Kotn customer experience guidelines

Integrity

Be the face of the brand: maintains authenticity, live and communicate the Kotn values and ethos

Communication

Demonstrate awareness by adjusting language and terminology, both written and verbally, for intended audience to clearly convey ideas and address opportunities

Optimistically acclimates to environments of change whether through process, industry or organizational

Contributes to an environment that supports transparency and cooperation among others

• 1-2 years experience in a leadership role at a mid-volume, customer-driven retail environment
• Previous experience in customer service is a must, ideally in a clientele based environment
• A diverse set of interests and skills
• Easily adaptable to an ever changing work environment