Kotn Retail Sales Lead

Lead customer experiences at Kotn through clientele management and omni-channel service while supporting daily retail operations and merchandising standards.

As Sales Lead, you will represent Kotn’s values and ethos in a customer-facing retail environment. You will build relationships with customers, neighbours, and communities while supporting the Market Manager. The work combines leadership, communication, customer service, and operational ownership.

• Perform opening, closing, and Market Manager coverage duties
• Initiate customer follow-ups and support omni-channel experiences
• Provide customized service and answer customer questions
• Process cash operations accurately and capture customer opt-ins
• Host events and activations supporting customer relationships

• One to two years’ leadership experience in mid-volume retail
• Previous customer service experience is required
• Experience in a clientele-based environment is preferred
• Adaptability to changing processes and environments
• Clear written and verbal communication skills

Bring retail leadership, customer service, and relationship-building skills to Kotn’s customer-focused store experience.