Ecommerce Coordinator

Company Description
Coastal Peoples Fine Arts Gallery, established in 1996, is dedicated to showcasing a superb collection of fine artworks by Indigenous artists from the coastal regions.

The Gallery welcomes all visitors to experience and learn about these artists and their cultural expressions. By supporting these artists and acquiring their works, patrons help sustain their families and communities.

This commitment allows Indigenous culture to thrive and ensures traditional and contemporary art forms remain vibrant and visible.

The Gallery offers a respectful, art-focused environment for both visitors and team members.

Role Description
The Ecommerce Coordinator is a full-time, on-site role based at Coastal Peoples Fine Arts Gallery in Vancouver, BC, and this position is responsible for managing and processing the online purchases including all aspects of shipping domestically and internationally.

The role involves monitoring online orders, coordinating packaging and shipping, and communicating with customers to provide timely and helpful support.

The Ecommerce Coordinator will analyze website performance and sales data, support online promotions, and collaborate with the gallery team to maintain consistent branding and messaging.

Daily tasks also include maintaining organized digital records, troubleshooting ecommerce issues, shipping issues, and contributing ideas to improve the online customer experience and grow sales.

Qualifications

Strong E-Commerce skills, including managing online product listings, inventory, and order processing.

Solid Customer Service skills to respond to inquiries, resolve issues, and support a positive customer experience.

Effective Communication skills for clear written and verbal interactions with customers, artists, and team members.

Analytical Skills to interpret website metrics, sales reports, and customer behavior, and to support data-driven decisions.

Sales skills to assist in promoting artwork, upselling related pieces, and supporting online revenue growth.

Proficiency with ecommerce platforms, basic image editing, and MS Office or Google Workspace tools.

High attention to detail, strong organizational abilities, and reliability in managing multiple tasks.

Interest in Indigenous art and culture and willingness to learn respectfully about the artists and their work.

Previous experience in retail, ecommerce, or gallery operations is an asset; post-secondary education in business, marketing, or related fields is beneficial.

Requirements

1-2 years E-Commerce experience with knowledge of best practices on processing, maintenance and reporting

Experience with content, product and inventory management

Strong copywriting, editing and uploading image skills

Self-motivated, self-reliant multi-tasker capable of working independently

Must have the ability to work calmly and quickly under pressure

Ability to handle volume and complexity with speed and accuracy

Comfortable and confident in making effective decisions in a timely manner

Super organized individual with meticulous attention to detail

Computer knowledge to organize and prepare shipping documentation

Proficient in Microsoft Office applications including Excel, Word, Teams, etc.

Ability to handle delicate artwork in a professional manner

Excellent communication skills both verbal and written

Willing to work within a flexible weekly schedule including some weekends

CRM experience is considered an asset

A university or college degree or post-secondary education is an asset

Previous gallery experience is not necessary although preference may be given to those who have worked in a gallery/arts environment

Contact
Salary commensurate with experience.

This position will remain open until it is filled.