Services Sales Solutions Senior Manager​/Director - Public Sector

Job Category

Customer Success

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

The Services Sales Solutions Leads enable customers to transform into Agentic Enterprises – faster. We cast the vision for what's possible, design the framework that transforms the public sector customer experience, and ignite the velocity and influence that wins deals and launches missions.

Services Sales Solutions Leads (SSSLs) are critical strategic thought leaders who empower Public Sector customers to transform into Agentic AI Enterprises. Your primary responsibility is to help clients understand the "why" before the "how," partnering with executive stakeholders to design customized strategic roadmaps and business cases that unlock the full potential of AI. SSSLs drive the pre-sales motion by providing dedicated deal support to a pod of 1–5 sellers.

The role is designed to prioritize high-impact sales enablement and pipeline conversion.

Operating with an intense bias for action, you move at war-like speed to match fast-moving mission requirements and dramatically accelerate deal velocity. In close alignment with Account Partners (APs), you will lead the pre‑sales discovery process, utilizing ruthless prioritization to qualify deals early, mitigate delivery risks, and focus strictly on high‑impact, high‑value opportunities.

As the strategic connective tissue across the business, you will orchestrate internal subject matter experts to validate these solutions, translating an ambitious vision into simplified, outcome‑based implementation proposals and tight, accurate Statements of Work (SOWs). You will own and execute "Vision to Value" sessions—pre‑implementation strategy sprints focused on executive alignment, capability prioritization, and defining measurable KPIs.

In this role, your impact is measured by your ability to drive pipeline creation, influence bookings, scale our AI‑first transformation, and capture positive AP feedback. Ultimately, you act as the strategic anchor for our engagements—building the transformation stories that win industry awards and seamlessly transitioning the executive vision to the delivery team to ensure rapid mobilization and eliminate downstream friction.

• Strategic Customer Advisory & Engagement Shaping
  • Act as a trusted advisor to executive‑level customers, developing narratives that articulate the execution plan and timeline of the transformation program.
  • Prescriptively shape large, complex, and transformational engagements, moving beyond stated requirements to recommend the right path for customer success.
  • Ensure business value is defined and realized by translating executive‑level customer objectives into clear, executable implementation plans.
  • Uncover and articulate future opportunities to drive sustained customer value and Salesforce expansion.
  • Execute Phase 0 Frameworks:
    Conduct and execute strategic Phase 0 engagements for critical opportunities and complex or at‑risk accounts to accelerate…