Strategic Customer Success Manager
Job Description & How to Apply Below
Elevate healthcare as a Strategic Customer Success Manager at Heidi, managing key mid-market accounts. Drive success through collaboration and data-focused strategies.
We're searching for a Customer Success Manager with 3-5 years of B2B SaaS experience to support our growing healthcare portfolio. This role emphasizes building strong relationships with clinical and operational leaders while designing data-driven success plans. You’ll monitor account health and ensure high adoption rates and successful renewals through effective communication and planning.
Key Responsibilities:
• Develop account-specific success strategies with clear metrics
• Maintain multi-stakeholder relationships for optimal outcomes
• Oversee pilot projects with well-defined goals
• Utilize data insights to shape customer strategies
• Ensure smooth adoption of changes and renewals
Requirements:
• 3-5 years in customer success within a SaaS environment
• Experience with mid-market healthcare accounts
• Track record of meeting renewal and expansion goals
• Strong communication and presentation skills
• Proficiency in data analysis tools and customer relationship management
Make an impact in healthcare by driving successful outcomes with Heidi.
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