Business Development & Customer Success Manager

Business Development & Customer Success Manager

Department:
Sales & Marketing

Location:

Vancouver, BC (Hybrid)

Employment Type:

Full-Time Permanent

At Portable Electric, we believe in Clean, Quiet Power. Off-Grid.

Portable Electric is an exciting clean technology company that is in scale-up mode. Our vision is to bring "Clean, Quiet Power. Off Grid." by delivering leading intelligent clean portable power solutions. We are expanding quickly into the fast-growing market of EV charging so that we can provide the world with zero-pollution and zero-noise electric power options that are reliable, fast-charging, and portable.

Portable Electric has an ecosystem of customers and strategic partners across North America, the UK, and Europe. We have more than 850 portable power systems operating in 14 countries. Through our trademarked Voltstack® products and related solutions, Portable Electric has earned a global reputation as a pioneer in portable, renewable power systems.

As we continue to grow, we're looking for entrepreneurial people who thrive in ambiguity, enjoy building something meaningful, and aren't afraid to create solutions where none exist.

Our values are our P.O.W.E.R.

• People – No jerks. Respect, inclusivity, and collaboration are at the heart of everything we do.
• Owners – We are accountable and trustworthy.
• Winners – We win where we choose to compete.
• Entrepreneurs – We anticipate customer needs and create opportunities.
• Revolutionaries – We change the world through creativity and innovation.

We're looking for highly motivated sales professionals who love both winning new business and building long-term customer relationships. This is not a traditional Customer Success role, nor is it purely an Account Executive position. Approximately 60% of your focus will be acquiring new customers, while 40% will be dedicated to growing and retaining existing accounts.

You'll own your customer relationships from the very first conversation through onboarding, implementation, expansion, and renewal. Rather than handing customers off after the sale, you'll become their trusted advisor—helping them maximize the value of Portable Electric's products while identifying additional opportunities to grow the partnership.

Success in this role means consistently generating new business, delivering an outstanding customer experience, and growing long-term recurring revenue.

• Prospect and generate new business through outbound calls, email, networking, referrals, channel partners, and industry events.
• Build and manage a healthy sales pipeline using proactive prospecting.
• Own the full sales cycle from discovery through proposal, negotiation, and close.
• Develop relationships with executive decision-makers and technical stakeholders.
• Consistently meet or exceed revenue and pipeline targets.
• Develop strategic account plans for target customers.
• Deliver compelling product demonstrations and value-based presentations.
• Maintain accurate forecasting and CRM data.
• Stay informed on market trends, competitor activity, and customer needs.

• Manage an assigned portfolio of customers after the sale.
• Lead customer onboarding and ensure successful product adoption.
• Conduct regular business reviews and customer check‑ins.
• Build trusted advisor relationships with customers.
• Coordinate internally to resolve customer issues quickly.
• Monitor customer health and proactively address risks before they become problems.
• Identify expansion, upsell, cross‑sell, and renewal opportunities.
• Drive customer retention and long‑term account growth.
• Gather customer feedback to influence future product improvements.

• Partner closely with…