Inside Sales Representative

Salary Range: CA $32.00 To CA $35.00 Hourly

At HMM, we’re not just a global leader in integrated logistics and shipping—we’re shaping the future of maritime transport. With a diverse fleet and extensive global network, we deliver customized, sustainable solutions that create value for our customers. Our vision to be #1 in customer trust, employee satisfaction, and green shipping sets us apart from competitors. We offer competitive compensation, career development opportunities, and a work culture that blends autonomy with strategic support.

Join us in driving innovation, sustainability, and success across the shipping and logistics industry.

Why HMM?

• Impactful Work
  :
  Be part of a company that shapes the global supply chain while contributing to economic, environmental, and social growth. At HMM, you’ll have the opportunity to work with a company committed to being #1 in customer trust, employee satisfaction, and green shipping.
• Career Growt
  h:
  We are dedicated to your development. With mentorship, cross-department training, and career advancement opportunities, HMM invests in your success and professional growth.
• Collaborative Culture
  :
  Enjoy a dynamic work environment that fosters autonomy while providing continuous support and guidance from leadership to ensure your success and personal development.
• Competitive Benefits
  : HMM offers competitive compensation packages, health benefits, performance bonuses, 401K, and employee discount programs to support your well-being.
• Work-Life Balance
  :
  We believe in maintaining a healthy balance. Our generous vacation and floating holidays give you the flexibility to recharge and maintain a fulfilling life outside of work.

Inside Sales Representative sell to clients in an office environment mostly through phone calls/emails following up sales leads and occasional cold callings. Representative staff work in concert with Account Executives to secure business. As an inside sales rep, you might make your sales by phone, email, or video chat. Once you make a sale, you'll be responsible for maintaining a positive relationship with our customers.

Inside sales specialists play a crucial role in driving sales and maintaining customer relationships. Individuals in this group must be dynamic, balancing various facets of their workload through strong organization skills and effectively prioritizing short and long-term tasks.

• Find new customers by following up on leads or making cold calls
• Conduct research on potential customers and Maintain customer database and sales records
• Address customer questions and concerns via email/phone mostly with occasional face-to-face meetings
• Use communication and negotiation skills to close sales
• Achieve Inside Sales KPI/quotas set by regional management
• Create, amend, update and review service contracts along with the main service contract holders
• Collaboratively work with pricing/trade to ensure pricing/rates are properly updated
• Detailed review of other operating system menu to assist with customers and solve problems/issues
• Follow through with rate inquiries & new opportunities and ensure right parties are involved
• Follow through with pending issues to ensure they come to conclusion
• Assist with daily reports for Account Executives to ensure no opportunities are lost
• Explaining and demonstrating features of services provided to customers
• Performs other duties as assigned.

• Excellent verbal and written communication skills
• A strong desire to work independently and to work collaboratively in a team-setting
• Work well under pressure
• Good organizational & research skills
• A strong business acumen, willingness to assist customers with positive attitude
• Good…