Sales Support & Revenue Operations Manager

Sales Full Time Vancouver, BC Hybrid $50,000 - $80,000 CAD per year

Styx Intelligence is a fast-growing cybersecurity company based in Vancouver on a mission to make the digital world safer. Our AI-powered platform helps organizations protect what matters most - their brand, executives, and digital assets - by detecting and stopping threats like phishing, impersonation, data leaks, and even emerging risks fueled by generative AI. Backed by top-tier venture investors,we’rebuilding an all-in-one digital risk protection solution that brings together cutting-edge technology, real-time visibility, and automated takedowns.

At Styx Intelligence, we move quickly, think boldly, and work collaboratively. Joining our team means having the opportunity to shape the future of online security, solve meaningful challenges at scale, and grow alongside a company that’sjust getting started.

We are looking for a highly organized, analytical, and commercially minded Sales Support &Revenue Operationsprofessionalto help scale our SaaS revenue organization.

Reporting to the CRO, the role will support this role will support andoptimizethe processes, systems, data, and tools that enable our sales team tooperateefficiently and drive predictable growth.

This is a hands-on role for someone who enjoys solving problems, improving processes, and turning data into actionable insights. Working cross-functionally with Sales, Marketing, Finance, and Customer Success, you will help build the operational foundation needed to support the company's next phase of growth.

• Provide day-to-day operational support to the sales organization and CRO.
• Manage and improve sales processes from lead generation through opportunity,quoting, contracting, and close.
• Ensure opportunities are properly documented and progressed through the CRM.
• Support account planning, opportunity management, proposals, presentations, and sales documentation.
• Support sales teamwithARR (Net new), NRR (expansion) and GRR (renewal) initiatives to ensure continued expansion and retention of customer base.
• Coordinate sales meetings, pipeline reviews, QBRs, and revenue meetings.
• Maintain sales templates, pricing documents, proposal materials, and other sales resources.
• Partner with Sales to support customer meetings and follow-up activities.
• Identify operational bottlenecks and recommend process improvements to enhance sales productivity and scalability.

• Own the integrity and accuracy of revenue data across the CRM and supporting systems
• Develop andmaintainstandardized sales processes, operating procedures, and workflows to support scalable growth, reporting consistency, and operational efficiency.
• Develop andmaintaindashboards, reports, and analytics to provide visibility into pipeline performance, bookings, ARR, renewals, forecasting, and sales activity.
• Monitor key SaaS and revenue metrics, including pipeline coverage, conversion rates, win rates, average contract value, sales cycle length, forecast accuracy, and bookings performance.
• Establish consistent definitions and reporting for pipeline, qualified opportunities, forecast, bookings, ARR, and customer acquisition metrics.
• Partner with leadership to review pipeline health,identify risks, and improve forecasting accuracy.
• Support weekly, quarterly, and annual forecasting and revenue planning activities
• Support the administration, adoption, and optimization of CRM, reporting, salesengagementand other revenue technology platforms to improve user adoption, data quality, and operational effectiveness.
• Identify opportunities to improve processes, leverage technology, automate workflows, and reduce manual administrative effort across the revenue organization.

• Support the sales team through the quotation, proposal, and contracting process.
• Maintain the company's pricing structure and product/service catalog.
• Ensure approved pricing and SKUs are accurately reflected in the CRM and sales materials.
• Coordinate with Finance and Sales Leadership on pricing, discounts, contracts, and commercial approvals.
• Helpidentifypricing inconsistencies and margin/revenue leakage.
• Maintain standardized quote and proposal processes.
• Track closed-won business and ensureaccuratehandoff to Finance, Customer Success, and Operations.
• Support renewal, expansion, and customer lifecycle processes through effective operational coordination and reporting.

• 3-6 years of experience in Sales Operations, Revenue…