Designated Beauty Advisor - Estee Lauder

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email  and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process.

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Hiring Range / Échelle salariale à l’embauche :

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Specialist, Designated Beauty Advisor
The Specialist (DBA) is also responsible for the achievement of the sales target of their assigned brand.

Specific responsibilities include (but are not limited to) the following:

Consistently deliver extraordinary service to all customers

Exceed all sales and service personal goals and targets

Exceed all sales and service brand goals and targets

Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients

Share expert level of product knowledge with entire store selling team

Maintain solid relationships with buyer, vendor, and selling manager

Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis

Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars

Perform floor recovery, visual merchandising, price change, and related sales support tasks

Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc

Resolve all customer service issues and partner with selling management on any issues outside of guidelines

Comply with all Health & Safety policies and requirements

Ensure compliance with privacy policies, regulations, and cyber security measures

Perform other duties, as assigned

The ideal candidate:

High school diploma

Proven ability to exceed sales targets

Highly collaborative; working with and through others in a team-oriented environment

Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision

Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays

Minimum of two or more years’ experience in a commission-based sales environment

Prior retail sales experience as a product specialist in a luxury environment preferred

Entrepreneurial, competitive, self-confident, and self-motivated

Fully bilingual in French and English

The measures of success:

Contribution to financial objectives

Individual objectives linked to the achievement of department goals

Feedback from internal and external clients

Hiring Range / Échelle salariale à l’embauche :

$18.25 - $29.25 / 18,25$ - 29,25$ (per hour / de l’heure)

This role is also eligible for commission in addition to base pay. Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range…