Childcare Portfolio Retention Manager

Lead long-term retention for childcare center accounts through proactive communication, portfolio ownership, and weekly enrollment performance oversight.

In this Customer Success Manager position, you will own client relationships from post-onboarding through sustained retention. You will lead structured calls, maintain communication channels, and anticipate account constraints before clients raise them. Your focus includes portfolio performance, campaign oversight, and practical seven-day solutions.

• Manage childcare accounts from onboarding through long-term retention
• Maintain high-touch relationships with assigned client portfolios
• Lead structured calls and proactive account communications
• Anticipate constraints affecting client account performance
• Develop seven-day plans for enrollment pipeline issues

• Customer Success Manager experience owning client portfolios
• Ability to lead proactive client relationship management
• Ability to monitor campaign throughput across channels
• Availability Monday through Friday for live client calls
• Weekend availability for flexible asynchronous campaign oversight

Use portfolio management, proactive leadership, and enrollment analysis to support childcare client retention and revenue growth.