Internal Account Manager

## Internal Account Manager Apply:
Onsite:
Canada/Creekbank:
Full time:
Posted Today:
JR113397#
*
* Job Summary:

** The Account Manager is responsible for managing the overall sales efforts in her/his assigned territory to maximize sales and profit. S/he utilizes mainly telephone contact and/or face-to-face where required in a consultative sales approach to ensure the satisfaction of customer needs. S/he identifies selling opportunities and assertively acts upon the opportunities that offer maximum potential and/or gross profit - both with existing customers through cross- and range-selling as well as with new leads.

S/he upholds Brenntag core values and focuses on customer excellence in all regards and every day.

** Essential Responsibilities and Tasks:
**** Customer Business Development (55%)
*** Meet sales objectives and focus on customer retention as well as improving overall customer satisfaction (also through digital channels).
* Identify customer potentials, i.e., opportunities for cross- and range-selling to existing customers and engage relevant stakeholders (e.g., Brenntag Specialties sales staff).
* Set strategies and targets for growth of customers in assigned territory (sales plan); align with Sales Manager.
* Conduct customer visits where required and prepare the meetings using all available tools and reports, coordinate, negotiate and close proposals.
* Manage spot business/ rush offers, get support from Commercial Assistant when necessary.
* Liaise with relevant stakeholders to create in a timely manner the best offer for the customer and extract maximum value (e.g., Sales Management/ Product Management for Pricing topics).
* Act as major point of contact to customers in assigned territory in all commercial matters.
* Conduct market studies on potential new product opportunities by contacting customers to gather interest and test market demand.
* Leverage Brenntag Connect to generate and maximize sales.  
** New customer generation (25%**)
* Spot opportunities for launching sales projects in cooperation with other departments like Product Management.
* Identify and prioritize prospective customers.
* Get in contact with prospects and involve relevant stakeholders to nurture leads down the pipeline.
* Liaise with Brenntag Specialties sales staff on customers with new Brenntag Essentials business opportunities.  
** Sales & General Admin (15%**)
* Set and maximize prices considering value-based pricing and customer segmentation within guidelines provided by Product Management.
* Ensure appropriate data administration and documentation of all business cases in the local CRM system (e.g., post processing of visits, creation of customer projects).
* Update and maintain customer opportunity pipelines and potentials in the CRM system
* Complete sales and revenue-related reporting.
* Drive commercial and functional excellence based on guidance/ input from Commercial Excellence Function.
* Provide regular forecasts of product demand from customers to Product Management to optimize projected demand requirements.  
** Know-How Management (5% to-be**)
* Maintain an up-to-date level of product knowledge, e.g., via training.
* Keep up to date with changes and updates in the product portfolio and in the market.
* Keep up to date on feedstock and upstream developments that impact product price movements.  
** Additional Required Skills/Abilities:
*** Sound computer skills in the use of Microsoft Excel, Word, PowerPoint and CRM systems
* Strong commercial understanding
* Customer-centric mindset, focusing on creating a positive experience for the customer
* Basic level of strategic thinking (business development, opportunities)
* Superior communication and negotiation skills
* High self-management capabilities
* Local travel required as per business needs  
** Education and Experience
*** Preferably Post-Secondary Education with a focus in Business, Science or equivalent.
* Experience in the chemical distribution business, preferably in a sales capacity (3 to 5 years previous experience in sales role).  
** Our Offer
** We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.
* Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
* Competitive pay and incentives.
* Health and dental paid by company (with exception of LTD)
* DC pension plan matched 100% by employer up to 6%
* EFAP* Starting 3 weeks'…