Enterprise Account Manager

About Jaggaer provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.

Our 1,300+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses.

For more information, visit

About the role as an Enterprise Account Manager at Jaggaer, you will grow revenue within a portfolio of large enterprise accounts by understanding each customer's strategic objectives, delivering quantifiable value, and building strong relationships with senior executives. You will own the commercial relationship, including renewals, upsell, cross-sell, and new business opportunities within assigned accounts. You will also partner closely with Customer Success Managers to ensure that the outcomes sold are the outcomes achieved.

• Own the account revenue plan, including renewals, upsell, cross-sell, and new business.
• Build and manage pipeline to quota, maintaining accurate and defensible revenue forecasts.

• Understand each customer's business goals, financial pressures, and operating priorities.
• Translate these into documented account plans with clearly identified growth opportunities, whitespace, and risks.

• Define, baseline, and track measurable business outcomes, including cost savings, spend under management, risk reduction, and operational efficiency.
• Maintain an agreed value summary for each account that the customer can validate.

• Build and sustain multi-threaded relationships with customer stakeholders, including C-suite executives.
• Lead executive business reviews that connect customer strategy with results delivered and future opportunities.

• Partner with Customer Success Managers on shared account plans, with agreed success criteria, adoption milestones, and customer health metrics.
• Ensure a clear handover of the business case and desired outcomes following contract signature.
• Regularly review customer progress with Customer Success Managers and co-lead quarterly business reviews (QBRs).
• Ensure commitments made during the sales cycle are delivered, escalating gaps to Professional Services, Product, or Support during the implementation of new revenue.
• Leverage Customer Success insights on product usage, account health, and customer sentiment to identify expansion opportunities and renewal risks early.

• Coordinate Solutions, Product, Professional Services, and Support teams around customer objectives.
• Act as the single accountable owner of the commercial relationship.
• Proactively identify churn, adoption, and renewal risks.
• Develop and execute recovery plans in partnership with Customer Success Managers, escalating issues when required.

• Typically 7+ years of experience in enterprise software sales or account management, with a proven track record of managing large, complex enterprise accounts and exceeding revenue quotas.
• Strong experience in strategic account planning, stakeholder mapping, and managing multiple decision-makers.
• Proven ability to develop value-based business cases, including return on investment (ROI) and total cost of ownership (TCO).
• Demonstrated experience building executive relationships and communicating effectively with C-level stakeholders.
• Experience managing complex commercial negotiations, renewals, and…