Business Development Director

First Service Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognised by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development.

The Business Development Director is a highly motivated self-starter who will lead and provide strategic sales initiatives, engage in marketplace sales activity and work closely with the Market Leaders, operational Executives and the Marketing Department on lead generation activities, sales activities and proposal generation activities. The role requires superior planning, communication and business development skills together with the ability to effectively collaborate with various internal senior associates to effectively close sales and achieve targets.

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned to every duty.

• Lead the development, implementation, and ongoing refinement of new client development strategies, and processes for First Service Residential in the Lower Mainland
• Develop and execute strategic sales plans to secure residential Strata management contracts aligned with the company’s client-type strategy.
• Identify and pursue new business opportunities through networking, industry events, direct outreach, referrals, and lead generation efforts.
• Manage and actively participate in the full sales cycle, including needs assessments, proposal preparation, RFP responses, sales presentations, and contract negotiations.
• Utilise CRM tools (Dynamics) to maintain accurate lead and opportunity data, document activities, track follow-up schedules, and manage sales pipeline performance.
• Support expansion of current and emerging market territories by providing trend analysis, competitive insights, and recommendations related to service lines, product types, and regional opportunities.
• Attend planning, strategy, and business development meetings as requested; provide timely reports on pipeline progress, competitive activity, and industry trends to senior leadership.
• Collaborate with Marketing and Sales Operations to develop proposal content, value messaging, and sales materials; continually seek innovative ways to communicate the company’s value to prospective clients.
• Deliver compelling sales presentations and effectively close new business in alignment with company goals.
• Partner with executive leadership and operations teams to ensure a smooth onboarding and handoff of new accounts.
• Uphold company values, high ethical standards, and compliance with all applicable state and local regulations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Ability to design and implement strategic sales plans that support revenue growth and client acquisition in the property management industry.
• Proven success in identifying, pursuing, and securing new business opportunities within the property management sector.
• Advanced communication and presentation skills, including the ability to confidently present to boards and large groups.
• Skilled in managing complex sales cycles, negotiating service agreements, and closing high-value contracts.
• Collaborative and team-oriented, with the ability to work effectively across departments including property management, finance, marketing, and executive leadership.
• Strategic thinker with the ability to assess market conditions, analyse data, and develop growth strategies.
• Strong business acumen with the ability to articulate value, competitive advantages, and service differentiators.
• Demonstrates strong and effective customer service and relationship building skills: ability to be able to develop rapport with a variety of…