Security Supervisor

Security Supervisor

Requisition : 44106

Organization: Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable and environmentally sustainable cities. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

The Security Supervisor supports the Centre’s mandate of providing a safe, welcoming, professional and accessible environment for patrons and staff. The position does this through leadership in relationship building, patron engagement, and using a conflict-positive approach to resolving issues and concerns in the Centre within the framework of established guidelines. The Security Supervisor is a working supervisory position, with responsibilities in supervising Security staff on shift;

administrative work overseeing security operations; floor and public inquiry support; and supporting the safety and maintenance at the Evelyne Saller Centre.

• Performs day-to-day site/shift security operations aimed at achieving the Evelyne Saller Centre’s mandate of a safe, welcoming, professional and accessible environment for patrons and staff, including training new staff, updating staff on new procedures; direct supervision of workday positions/rotations/breaks/program support; reporting/documenting; daily huddles; creating documents of procedures and policies for distribution, tracking employee training
• Creates Security staff schedules and conducts time entry review
• Monitors the performance of security staff which includes providing direction to the Security Attendants, training, coaching and performance reviews
• Assists with Occupational Health and Safety and Work Safe matters
• Liaises with emergency services on security and medical related matters.
• Leads a variety of security incident related responses, including near miss and critical incident situations and with patrons who are barred from the Centre while keeping others safe.
• Performs regular security functions including access control, patrols, program and event support, and clerical duties as required, including reporting building maintenance and repair requirements.
• Revises security procedures with reference to investigations, helping define new procedures and policies in consultation with management and rest of security team
• Reviews incident reports and identifies of training, procedure review, and applies the Code of Conduct to determine access restrictions for patrons
• Orders security and First Aid related supplies as needed
• Performs other duties as required

Education and Experience:

• Completion of Grade 12, including or supplemented by Security related courses and sound related experience including some experience in a supervisory capacity or an equivalent combination of training and experience
• Intermediate First Aid Certification
• Experience and knowledge in working with socially and economically disadvantaged communities is preferred.
• Basic Security Training (BST) Certificate is preferred

• Thorough knowledge of security policies, procedures, techniques, principles and standards as they relate to the work performed.
• Considerable knowledge of the buildings and grounds patrolled, and control, alarm and monitoring systems.
• Working knowledge of investigative techniques.
• Working knowledge of the organization of the City, the general functions the Centre, and the nature of services performed.
• Working knowledge of office practices and procedures and the use of Microsoft Office suite
• Working knowledge of department budgeting activities; planning, monitoring, tracking.
• Ability to coordinate security operations and develop related plans.
• Ability to select, train and supervise the work of security patrol staff; provide…