Lead Concierge Security Guard - Corporate

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Business Unit:
Security Services

Career Area:
Security Guard

• Vancouver, British Columbia, CA
• North Vancouver, British Columbia, CA
• West Vancouver, British Columbia, CA
• V7T 2W4 Vancouver, British Columbia, CA
• V7B 0A4

The Guard Lead combines front-of-house concierge service with proactive security responsibilities. This role focuses on patrols, risk identification, and employee engagement, ensuring a safe and welcoming environment. The Guard Lead is the first point of contact for visitors and employees, delivering exceptional service while maintaining vigilance for security risks.

• Hourly wage rate of $26.00 - $28.00/HR
• We will invest in you, covering the costs of continuing education through Garda World Academy
• Flexible schedules with various shifts available
• Career growth opportunities at Garda World
• Uniform provided at no cost

• Provide a professional and friendly front-of-house presence; assist employees and visitors; provide directions, building information, visitor support, and accessibility assistance.
• Act as a concierge for employees and executives, building relationships with regular interactions and day-to-day operations with teams.
• Manage VIP arrivals discreetly and efficiently; anticipate needs; maintain name recognition; uphold confidentiality.
• Conduct visible, proactive patrols; identify hazards (slips/trips, blocked exits, lighting issues); file corrective actions; identify and mitigate security risks.
• Lead Security Guards in day-to-day operations; help them uphold professional and timely responses to guests and employees.
• Support access control and visitor management processes; oversee badge use, turnstiles, and door alarms; spot-check tailgating; coach occupants on best practices.
• Build partnerships with front desk, facilities, IT, and P&C to work together on security concerns and risks.
• Assist with emergency drills and incident response as needed.
• Be the onsite point of contact for medical emergencies and first aid response.
• Report hazards, suspicious activity, and security breaches promptly.
• Communicate with Corporate Security immediately during incidents, providing full details and timely reporting of situations as they occur.
• Help de-escalate challenging situations that occur at the Front Desk, supporting the team as required.
• Triage requests (badges, meeting room guidance, way finding) and resolve or route to Facilities, IT, HR, or other departments as required.
• Provide timely and accurate reporting for incidents (medical, trespassing, challenging guests, or other incidents).

• Be authorized to work in Canada
• Hold a valid BC security license
• Valid Intermediate First Aid (OFA2) - required
• Proficient in basic phone & computer skills

This posting is for a position that is currently vacant within the organization.

This could be more than a job! If you’re ambitious with an entrepreneurial spirit – someone who wants to be a Garda World Ambassador – a promising career awaits you!

Not the job for you? Make sure to check out all our jobs! We also have tactical, surveillance and even casual roles available.

Garda World, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

Job Segment: Front Desk, Corporate Security, Security Guard, Security Officer, Administrative, Security