Program Manager, Physical Security

What You’ll Do

As our new Physical Security Program Manager, you will be responsible for the operational management and continuous improvement of Mark Anthony’s physical security technologies and programs. Sitting within IT Operations, this role ensures the protection of people, facilities, and critical assets through the effective oversight of access control, video surveillance, intrusion detection, and vendor-managed security services. You will partner closely with Facilities, People Operations, Cyber Security, and business leaders to deliver secure, compliant, and reliable physical security solutions across all sites.

• Oversee the design, implementation, and ongoing operation of physical security systems, including access control, video surveillance, and intrusion detection technologies.
• Manage day-to-day security operations to ensure systems perform reliably, securely, and in line with business and regulatory requirements.
• Lead vendor and integrator management activities, including service quality, lifecycle planning, upgrades, and maintenance assurance.
• Monitor incident trends, threat intelligence, and system performance metrics to inform risk assessments and security improvements.
• Provide guidance on physical security standards, system integrations, and risk mitigation strategies across facilities and technology teams.
• Partner with Facilities, People Operations, and Cyber Security to support site security initiatives, investigations, and compliance requirements.
• Exercise risk‑based escalation authority, challenging deviations and ensuring security decisions are supported by clear rationale.
• Track and report on key security KPIs, including system uptime, Mean Time to Detect (MTTD), and Mean Time to Repair (MTTR), driving continuous improvement.

• 5+ years of experience in physical security, security systems management, or an IT‑adjacent operational role.
• Hands‑on experience with physical security technologies such as access control, video surveillance, and intrusion detection systems.
• Strong program and project management skills, with the ability to manage multiple initiatives and vendors simultaneously.
• Excellent communication and stakeholder management skills, with experience advising business leaders on risk and security decisions.
• Bachelor’s degree or equivalent professional experience; security‑related certifications are an advantage.
• Proven ability to operate independently, make risk‑based decisions, and deliver secure solutions on time and within budget.

• Strong collaboration, teamwork and relationship building skills across multiple levels and functions in an organization.
• Ability to operate at both a strategic and executional level; ideate and directly execute.
• Drive growth & outcomes; activate complex work, enlist others effectively, anticipate and remove roadblocks. Move at pace.
• Have a positive, proactive ‘can do’ attitude and an ambitiously curious mindset to be the best in your craft.
• Promote ideas & curiosity; adding to your expertise, effectively articulates change, offers ideas and solutions.
• Actively care & develop; championing our culture and cultivating trust.
• Excellent communicator, compelling storyteller and fascinated by consumer behavior.

Mark Anthony is committed to hiring, engaging, and growing qualified, talented, and motivated team members at every level of our organization. We offer competitive compensation that recognizes individual and company performance. The typical hiring range for this position is $115,000 - $135,000 annually; the base pay is determined by market location and job‑related knowledge, skills, experience, and education.

As part of our Total Rewards program, we are also proud to offer:

• Company‑matched RRSP contributions
• Extended health and dental benefits, and mental health plans with 24/7 access to a primary care physician via Lumino Health
• Maternity & Adoption Leave Top Up and Paid Secondary Caregiver Leave
• Paid time off
• An extensive offering of world leading learning and development programs to empower your career development – in‑person and digital offerings with internationally renowned resources like Franklin Covey and Lumina.

• Located in a prime Vancouver neighborhood (near transit)
• Hybrid work environment of 4‑days a week in‑office
• Complimentary building gym

Mark Anthony Group is an equal opportunity employer. We encourage applications from individuals of all backgrounds who are eligible to work in Canada.