Operations Coordinator - Casual

Operations Coordinator

Location:

Vancouver Convention Centre, BC Pavilion Corporation (Pav Co).

Position type:
Casual. This role operates on a compressed 4‑day work week of 9‑hour shifts covering all 24/7/365 hours in the Services Operations Centre (SOC).

• Monitor CCTV, access control, fire panel and various alarms including fire, intrusion and duress.
• Identify potential threats to safety and security and coordinate appropriate response.
• Oversee safety & security of the building and surrounding area, including monitoring suspicious or forbidden activities and deploying security and/or VPD as required.
• Manage access control via cameras, motion detectors, door alarms and SiPass card system ensuring documentation and storage of footage.
• Coordinate resources during emergency response incidents, dispatching appropriate VCC staff and communicating with first responders.
• Conduct routine security patrols to prevent theft, vandalism and fire, taking appropriate action when incidents are discovered.
• Support information handling and tracking of daily operations, deliveries, lost & found, loading bays, lift booking, onsite parking, and FSRs.
• Maintain current knowledge of all daily venue operations to provide operational service excellence to stakeholders, identifying process improvements and policy updates.
• Maintain knowledge of events and daily event activities.
• Monitor and respond to multiple radio channels simultaneously.
• Contribute to the development and maintenance of resources in the Momentus library.
• Actively contribute and collaborate in projects to improve operational process and strengthen building security.
• Conduct building patrols when operational coverage allows for situational awareness.
• Suggest improvements to surveillance and operational delivery.

• Minimum high school diploma.
• 1–3 years of security operations centre training and experience preferred.
• Valid BC Security Worker License with a Security Guard license type preferred.
• Training in system monitoring, emergency response, guest services, reception and telephone/radio dispatch in fast‑paced environments an asset.
• Experience with CCTV and electronic access control systems considered an asset.
• Sound working knowledge of standard software applications including Momentus, Microsoft Office, iPads, iPhones, and cloud‑based software.
• Good understanding of security operations including CCTV, Access Control and Life Safety Systems.
• Working knowledge of the Criminal Code, Charter of Rights and Freedoms, and building regulations.
• Strong communication skills, able to clearly express ideas, thoughts and concepts verbally and in writing.
• Strong organizational and problem‑solving skills; demonstrated ability to prioritize conflicting requirements timely.
• Ability to identify issues, analyze situations and make appropriate independent decisions.
• Demonstrated ability to effectively collaborate in a team environment and work independently.

Hourly rate $27.00 with an 8% addition per paycheck in lieu of vacation pay. Compressed 4‑day work week of 9‑hour shifts.

We are a diverse organization. We welcome all eligible and qualified applicants regardless of race, colour, religion, gender, sexual orientation, marital status, age, gender identity or expression, national origin, genetics, disability status, protected veteran status, or any other characteristic protected by applicable law. We can only consider applicants who are eligible to work in Canada.