CCTV Surveillance Operator - Overnight Shift

Job Description:

There is an exciting opportunity to join our emerging company, Grey Owl Digital Surveillance, based in Vancouver. Reporting to the CCTV Operations Manager, you will play a pivotal role in operating the monitoring station and maintaining the safety of our clients’ assets.

This position works for overnight shift.

• Competitive pay & a Comprehensive Benefits Package.
• Benefits include company-paid extended health care, dental care, vision care, life insurance, critical illness, and critical life insurance.
• Annual Education Allowance
• Generous Referral Program
• Fun & collaborative company culture with lots of team-building events
• Local discounts to restaurants, clothing stores, personal training, and more
• Free access to a fully equipped gym
• Friends and Family rates for our Hospitality brands.

• Conduct visual patrol verifications of assigned properties utilizing CCTV programs and/or associated software.
• Investigate any and all causes of alarm conditions as indicated or flagged in the CCTV programs and/or associated software.
• Activate any assigned device(s) on an assigned property or operational sector in compliance with policy and procedure manual(s).
• Conduct attentive and alert surveillance and counter-surveillance of any assigned properties, assets or person(s).
• Prepare and submit Incident Reports for Senior Management and location stakeholders.
• Prepare and submit reports for Crown Counsel or District Attorney according to operational sector.
• Ensure all required documentation is completed by shift end.
• Conduct escalating communications with local authorities and agencies in accordance with policy and procedure manual(s).
• Ensure that emergency services are activated and correctly directed as required in response to on-location incidents and observations.

• Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment.
• Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Must have excellent communication skills and be able to read, write, speak, and understand English.
• Demonstrates initiative, personal awareness, professionalism, integrity, and exercises confidentiality.
• Must be able to pass a background check.
• Valid BC Security Worker’s Licence.
• Familiarity with standard and emergency security operations for construction, commercial, retail, and/or residential settings.
• Familiarity with CCTV operations and associated hardware/software.

$21-23 per hour

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.

All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.