Security Attendant ; Auxillary

Organization

Vancouver is consistently ranked as one of the world’s most liveable and environmentally sustainable cities. Recognized among BC’s Top Employers and Canada’s Greenest Employers, the City of Vancouver is seeking colleagues who can help advance our core commitments to exceptional public service, sustainability, equity, and an outstanding quality of life for all residents.

Requisition : 46632

With a strong commitment to being a City of Reconciliation, we invite you to join our dedicated team and become part of an innovative, inclusive, and engaging workplace. A career with the City of Vancouver and within the broader public service, offers meaningful work where you play a key role in ensuring equitable access to services, upholding ethical governance, and supporting the needs of citizens with integrity and dedication.

Known as the "living room of the Downtown South," The Gathering Place Community Centre offers educational, recreational, cultural and social programming for the benefit of low-income people of the Downtown South. The Security Attendant I is a front line position with primary responsibilities in relationship building with community members, and Centre safety, security, access control and incident response and reporting. Security Attendants work to ensure that the Centre is safe, welcoming and inclusive spaces for the public and staff.

Violence prevention is a priority at the Centre. Security Attendants are expected to use defusing/de-escalating skills when responding to all volatile situations. Physical intervention is always a last resort.

Shift times would vary from Monday through Sunday, from 7:30AM to 8:30PM

• Monitoring entrances and facilitating access control of the facilities;
• Monitoring and upholding the Centre’s Code of Conduct and ensuring standards of behaviour are being observed;
• Conducting regular patrols of the building;
• Effectively and professionally responding to incidents of concern, such as incidents of verbal abuse, verbal threats, physical aggression, and physical violence;
• De-escalating and resolving conflicts through appropriate intervention techniques;
• Providing support in the event of an emergency including first aid and overdose response;
• Understanding the needs of and assisting patrons in a supportive manner by providing information and making referrals on the services and activities provided by the Centre and other community partners;
• Assisting with front desk clerical activities such as answering phones, distributing mail, simple data entry when needed;
• Communicating information to other staff by way of log entries, incident reports and emails;
• Documenting security incidents using the Resolver Security Incident management system
• Communicating effectively using a two-way radio;
• Maintaining health and safety standards;
• Receiving routine deliveries;
• Ability to understand and uphold occupational health and safety policies and procedures
• Performing janitorial and other duties as required.

Education and Experience:

• Completion of Grade 10 (Grade 12 preferred);
• Knowledge of the Downtown Southside and Downtown Eastside communities, local agencies, and services;
• Considerable knowledge of the Gathering Place Community Centre’s rules, services and operations
• Experience working in a community, social service or health care environment would be an asset
• Occupational First Aid Level I certification or the ability to obtain one would be an asset
• Fluency in a second language would be an asset
• Basic Security Training (BST) would be an asset

• Considerable knowledge of the Downtown Southside, agencies, services and resources
• Considerable knowledge and understanding of addictions, mental illness, conflict resolution and violence prevention
• Proven ability to establish and maintain effective working relationships
• Proven ability to communicate effectively orally and in writing, including writing incident reports
• Proven ability to work with minimal supervision
• Proven ability to respond to incident using defusing and de-escalation techniques
• Proven ability to respond to…