Job Description & How to Apply Below
Duties & Responsibilities:
Receive, prioritize, and dispatch calls related to security incidents, medical emergencies, and patient-related concerns
Monitor CCTV, access control, fire and life safety systems, and alarms to detect and respond to security risks
Dispatch security personnel and coordinate responses to incidents across healthcare sites
Act as the central point of contact between security teams, clinical staff, and external emergency services
Maintain accurate and detailed logs of all incidents, calls, and dispatch activities
Support frontline staff during high-risk situations, including patient escalation, behavioral incidents, and emergencies
Communicate clearly and professionally with patients, staff, and external agencies during critical situations
Assist in coordinating emergency responses, including lockdowns, evacuations, and medical events
Generate reports on incidents, response times, and operational activities for leadership review
Ensure compliance with site protocols, post orders, and healthcare safety standards
Requirements:
Valid BC Security Worker Licence (SWL)
Minimum of 1 year experience as a Security Guard and 6 months experience as a control room operator/dispatcher preferably in a healthcare or security environment.
Experience working in healthcare or similar fast‑paced environments is strongly preferred
Strong understanding of patient safety, incident response, and emergency procedures
Experience monitoring CCTV, access control, and fire/life safety systems
Strong communication skills with the ability to coordinate effectively with clinical teams and staff.
Non‑Violent Crisis Intervention (MORB) is an asset.
Proficiency in using dispatch software and communication systems, such as two‑way radios, telephone systems, and computer‑aided dispatch software
Ability to multitask and prioritize in a fast‑paced, high‑pressure environment
Strong attention to detail and accuracy in report writing and documentation
Proficiency in Microsoft Office and security systems (e.g., Track Tik or dispatch software)
Strong typing skills 40+WPM (ability to manage multiple systems simultaneously)
Ability to remain calm and make decisions under pressure
What's In It for You
Fun Events Year‑Round:
From big celebrations to small get‑togethers, we love finding reasons to celebrate.
Collaborative Culture:
Join a supportive, values‑driven team where everyone has a voice and wants you to succeed.
Training & Growth Opportunities:
Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands‑on projects that build your skills for today and your career tomorrow.
Purpose‑Driven Work:
Be part of an award‑winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe.
At Securicare, we live by our R.E.A.C.H . values:
Respect Empathy Accountability Courtesy Honesty
At Securicare, you'll be part of a team that values collaboration, innovation, and employee growth. This is more than just a job, it's an opportunity to make a meaningful impact by ensuring a seamless and welcoming office environment.
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