Security Officer (Security & Stage Door Attendant

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Requisition :46995

Organization

Vancouver is consistently ranked as one of the world’s most liveable and environmentally sustainable cities. Recognized among BC’s Top Employers and Canada’s Greenest Employers, the City of Vancouver is seeking colleagues who can help advance our core commitments to exceptional public service, sustainability, equity, and an outstanding quality of life for all residents.

With a strong commitment to being a City of Reconciliation, we invite you to join our dedicated team and become part of an innovative, inclusive, and engaging workplace. A career with the City of Vancouver and within the broader public service, offers meaningful work where you play a key role in ensuring equitable access to services, upholding ethical governance, and supporting the needs of citizens with integrity and dedication.

Main Purpose and Function

The Security & Stage Door Attendant is responsible for providing a range of security, access control, customer service, first aid and safety functions at the Vancouver Civic Theatres (VCT) and its venues: the Queen Elizabeth Theatre, the Orpheum, the Vancouver Playhouse and the Annex. The position responds to a variety of situations, both emergent and non-emergent in order to maintain a safe and secure environment.

The position reports to the Manager, Security Operations for the Vancouver Civic Theatres (VCT) and works as a member of the Security Operations team on behalf of the VCT. Other contacts are VCT staff, clients, customers, performers and a variety of internal City departments such as Corporate Protection Services (CPS) and Real Estate & Facilities Services (REFM).

The work requires flexibility in scheduling as work is assigned and involves non-standard hours, including weekday, evening and weekend shifts.

Specific Duties and Responsibilities

• Monitors and grants access in a timely fashion to appropriate staff, contractors, licensees and other authorized individuals.
• Monitors security cameras covering a variety of locations during events and during non-event times.
• Performs foot patrols in designated locations on the VCT grounds and parking garage in order to maintain security.
• Maintains records of keys, cards and other forms of access to VCT facilities for staff, contractors, licensees and other authorized individuals.
• Investigates unusual events or incidents and writes up detailed incident reports in a timely fashion as a written record, and advises Security Supervisor and Manager of same.
• Responds to emergent situations as a priority and calls for appropriate assistance which may include police, ambulance and/or fire.
• Responds to facility emergency alerts such as fire and security alarms or breaches of them.
• Receives, and provides directions to, visitors, staff, performers, stage crews and others entering the venue.
• Coordinates pick-up and delivery of items at Stage Door with appropriate departments.
• Receives and re-directs incoming VCT mail.
• Follows established protocols for opening, lock up and closure of the facilities to ensure buildings are secure.
• Other duties/responsibilities as assigned.

Qualification

Education and Experience:

• Preferably completion of Grade 12 plus some experience as a Security Officer in a related area.
• Security Officer Training - BST required.
• Intermediate First Aid (Occupational First Aid Level
  2) required.

Knowledge, Skills and Abilities:

• Working knowledge of the procedures, practices and techniques related to security work and access control of venues.
• Good written communication skills and the ability to write reports as needed.
• Strong interpersonal and verbal communication skills to deal effectively and tactfully with difficult or potentially escalated situations.
• Ability to work in a fast paced, complex, and changing working environment.
• Ability to understand priority situations and attend to them in a timely fashion.
• Ability to gain cooperation from others and to take effective measures in emergency situations.
• Working knowledge of the buildings, grounds, parking areas etc. that will be patrolled and/or secured.
• Ability to…