Shelter Support Services Worker

Provide shelter support through resident assistance, facility checks, and emergency communications at The Salvation Army. This casual, on-call position requires availability across all shifts, weekends, and holidays.

As a Support Services Worker, you will serve residents, staff, and community members within established policies and procedures. Responsibilities include handling inquiries, explaining facility restrictions, managing cash, documenting occurrences, and reporting client concerns. You will work independently while managing concurrent tasks in crisis situations.

• Explain facility restrictions firmly, politely, and diplomatically
• Provide basic problem solving without force
• Handle cash, issue receipts, and complete data entry
• Communicate with police, fire, and ambulance services
• Report medical and behavioural concerns to supervisors

• Previous shelter, security, or hospitality industry experience
• First Aid and CPR training currently completed
• Willingness to complete Non-Violent Crisis Intervention training
• Knowledge of privacy issues and confidentiality requirements
• Ability to function independently under pressure

Use shelter service, emergency communication, documentation, and resident-support skills to maintain safety and professionalism throughout each shift.