Manager - Asset Protection & Global Fulfillment, Global Security Operations Center; GSOC)

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

The Global Fulfillment Asset Protection & Safety (AP&S) team plays a critical role in protecting our people, assets, and operations across the global fulfillment network. Through an integrated approach to safety, security, investigations, intelligence, and operational risk, we support safe, compliant, and resilient environments while fostering a culture grounded in safety, integrity, and accountability.

Within GFAP, Strategy & Operations, the Manager, GSOC is responsible for leading global monitoring, incident response coordination, and situational awareness across the fulfillment network. This role oversees GSOC operations, ensures effective incident detection, escalation, and response, and partners with site teams, Investigations, and business leaders to support business continuity and protect people, assets, and operations.

• Oversee LINC / GSOC operations team, ensuring continuous monitoring across CCTV, access control, alarms, system alerts, and other assigned security platforms across the Global Fulfillment distribution network.
• Lead cross-functional response during major incidents, ensuring clear command, timely decision-making, aligned communication, and coordinated execution across sites, Field teams, Investigations partners, and GSOC Specialists.
• Lead and develop the LINC / GSOC team by setting priorities, managing performance expectations, coaching Specialists, and ensuring structure, capability, and clarity needed to deliver consistent monitoring and response outcomes.
• Establish and sustain operating rhythms that translate real-time system activity, incident trends, and network anomalies into actionable insights that inform risk mitigation, operational decisions, and leadership awareness.
• Ensure timely escalation of incidents to Field AP ‑ H&S and Investigations teams in line with defined monitoring protocols and escalation processes.
• Maintain centralized visibility of incidents, alerts, operational risks, and response activities to support situational awareness and follow-up.
• Ensure accuracy and completeness of incident reporting, documentation, alert records, and incident tracking.
• Analyze recurring system issues, incident trends, anomalies, and operational patterns; partner with leadership and cross-functional stakeholders to develop recommendations, improve controls, and strengthen network-wide risk mitigation strategies.
• Own LINC / GSOC operating performance, including team effectiveness, service consistency, workload planning, process adherence, and continuous improvement of monitoring practices across the Global Fulfillment network.
• Ensure adherence to monitoring protocols, escalation processes, documentation expectations, and compliance requirements.
• Build and maintain strong partnerships with Field Managers / Supervisors, AP ‑ H&S Site teams, Investigations, and business partners to align expectations, improve escalation effectiveness, and support consistent execution across sites.

• 3-5+ years of progressive experience in security…