Senior Network Operations Incident Specialist

Lead network incident response for Metrolinx across the GTHA, using operational assessment, triage, and communications skills in a contract assignment.

As Senior Specialist, you will coordinate incident control activities across Metrolinx’s operating network. The work supports GO Transit, UP Express, PRESTO, and other transit operations through safe, reliable, customer-focused service continuity. You will assess risks, direct resources, document actions, and provide operational leadership during disruptions.

• Coordinate responses to incidents, emergencies, and service disruptions
• Assess, prioritize, and triage safety, security, and operational incidents
• Monitor disruptions, service impacts, risks, and network conditions
• Prepare accurate incident reports, briefings, and operational summaries
• Maintain Control Logs, MySafety entries, and incident records

• Minimum five years in an operational control center
• Minimum two years of leadership experience
• High school diploma or equivalent education, training, and experience
• Emergency telecommunications certification or related equivalent experience
• Strong oral and written communication skills

Apply your incident triage, operational leadership, and emergency communications expertise to Metrolinx network operations across the GTHA.