Security Host

As a Security Host, you create the first and last impression our guests have of our business. Your role in creating a safe, comfortable and memorable experience is critical to our success. Our Security Hosts are viewed as part of our Customer Experience Team, and ensure that in addition to a safe experience for guests and staff, they are enhancing every guest’s visit by building rapport and acting as an ambassador for our brand and business.

Our Security Hosts are guided by and live our Company’s values:
Be Real, Have Fun, Own It, and Grow With Us.

• Acts in the best interest of guest and staff safety, with an emphasis on exemplary, proactive and professional communication
• Supports a safe and comfortable environment for staff, guests, and others working in or visiting our premises
• Supports effective crowd and capacity management in accordance with established guidelines
• Supports a great guest experience through ensuring a clean and safe environment through regular premises “sweeps”, addressing any issues in the moment;
• Promotes and informed interaction with guests relating to our guidelines, promotional events and atmosphere
• Works proactively to prevent, identify and de-escalate situations which might compromise staff and guest safety and comfort, including during the guest admission process or while guests are on premises
• Follows best practices and guidance as outlined by Company policy, provincial laws or local bylaw, the Liquor Control Act, and third parties including Bar Watch
• Acts as a role model in exhibiting empathy, kindness, and professionalism, with awareness of the significant impact the role of Security Host has on our internal and external environments, brand, and community
• Ensure continual and effective communication with a wide range of stakeholders, including guests, staff, management, and other partners in a great guest experience.

• Holds a valid BST (Basic Security Training) certificate
• Familiarity with Liquor Control Act
• Previous experience in a customer service role, ideally within hospitality
• Effective communication skills and demonstrable ability to use curiosity, empathy and active listening
• Possesses self-awareness and understanding of de-escalation techniques
• Works collaboratively and communicates effectively with a variety of stakeholders
• Honest, fair and consistent approach to customer interactions
• A desire to provide an elevated guest experience through upholding both safety and enjoyment as priorities
• Availability to work evenings and weekends, when our business is busiest

We’re proud to be somewhere that everyone belongs. We celebrate and benefit from diverse perspectives, and make sure every team member has an equal shot at shaping their career journey. No matter who you are, you’re invited to Grow With Us.

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