Program & Tenant Support Coordinator

Overview

Job Summary:

Our Program & Tenant Support Coordinator will work creatively with new and existing residents to engage them in Whole Way House’s community building programs with the goal of building a healthy and supportive community and a safe and stable housing environment. This position involves coordinating and facilitating support programs for vulnerable seniors, low income individuals and veterans who are at risk of homelessness.

A portion of the role is to work within the budget to run and develop programs that create a safe and welcoming environment for residents to ReConnect, ReBuild and ReCenter in. This includes establishing supportive relationships with residents, engaging residents to participate, providing spiritual care, mentorship, and access to community resources. The role also involves coordinating and training volunteers, providing opportunities for feedback and growth, and collaborating with colleagues, case managers, nurses, and other partners to develop support plans and a continuum of care outline, as well as outreach and collaboration with other community organisations and events.

Time is spent preparing for and facilitating programs, recruiting and coordinating volunteers, handling resident support needs, and tracking data on programs and tenant support related information.

• Provide support to residents through one-on-one meetings as well as Friendly Visits
• Provide a variety of supports including housing needs and stability, room cleanliness, laundry, personal hygiene, accessing financial aid, working with families, skills teaching, crisis intervention/prevention, advocacy, referrals to other services, and engagement in programs
• Liaise with mental health and health care providers, physicians, community workers, landlords and family members on behalf of clients
• Set up and facilitation of programs (daily, weekly, monthly, special)
• Take inventory and coordinate supply orders
• General office and van cleaning
• Hosting and coordinating volunteers and partner organisations for programs (or work with a volunteer coordinator)
• Provide spiritual care, guidance and mentorship to residents in accordance with the statement of faith from Whole Way House
• Facilitate access to spiritual resources and community-based programming
• Assessment of clients and their service needs
• Develop respectful and trusting relationships with clients
• Develop service plans and goals in partnership with clients
• Develop and implement strategies in partnership with clients
• Work collaboratively in a team and with partner agencies
• Linking clients to tenant support services
• Working with landlord to onboard and support new residents
• Providing a safe space for guidance and support for the residents, including engaging them in participating in programs and accessing resources available to them
• Keeping up to date and accurate records regarding resident and program data, progress, success, feedback and potential development
• Assisting the Manager with organising and coordinating workshops, fundraisers and special events

• University degree and/or Community College Diploma in social services or related field preferred
• Experience in community mental health, forensic mental health and crisis intervention an asset
• Experience working with homeless individuals preferred
• Working knowledge of psycho-social rehabilitation and recovery principles
• Experience in direct services delivery to adults in poverty with mental illness and concurrent disorders and addictions
• Able to effectively identify and solve problems and follow through on initiatives
• Excellent interpersonal skills
• Good written, reading and verbal communication skills
• Good assessment skills
• Knowledge of landlord and tenant act, health care and community resources
• Agreement or Support of Whole Way House’s Mission Statement and Statement of Faith
• Able to maintain confidentiality, ethically, regarding sensitive matters regarding the organisation and its clientele
• Related experience working with community support programs and one-on-one counsel
• Valid Class 5 driver’s license preferred (not required)
• Proficient use of Microsoft Office and Google Drive
• Ability…