Shelter Shift Supervisor; Casual, on-call

POSITION OBJECTIVE

The casual, on-call Shift Supervisor supports the Shelter Program at First United by providing direct service and supervision to staff, shelter residents, and community members, helping them understand and adhere to shelter and organizational policies and protocols, encourage a healthy work culture guided by our mission and values, and ensuring effective operations of the shelter program.

• Maintain a safe, supportive environment within the shelter and problem solving for the fostering of effective team relationships.
• Provide leadership while participating in and overseeing the regular activities of the shelter. Take responsibility for all decisions, including when to contact emergency services or to expand an issue to management. Taking an active role in defusing and de-escalating aggressive situations, ensuring organizational policies, best practices and safety procedures are followed including proper incident reporting, maintain the cleanliness and safety of the space and coordinating necessary services for repairs and cleaning.
• Monitor facility to maintain safety of clients and shelter space.
• Assist clients with shelter routines.
• Support clients in following all shelter procedures.
• Help clients work through conflict with others living in the shelter.
• Keep shelter clean, restock supplies, and ensure that bed checks and wake up calls are being done.
• Communicate observations and interactions with clients to shelter manager shelter management through documentation in shift reports, and reports.
• Ensure confidentiality and professional language are practiced at all times.
• Assist with shelter meals as required, following all food safety guidelines.
• Intervene in incidents in the shelter, using appropriate techniques and safety procedures.
• Complete documentation as needed for client reporting, and incident reporting.
• Basic maintenance, organization & cleaning of facilities.
• Treat clients in a culturally sensitive manner.
• Assist with scheduling/shift coverageli>
• Participate in Departmental, staff meetings and relevant trainings as required.
• Adhere to agency policy, procedures and practices, including Occupational Health and Safety.
• Direct staff when emergency protocols required (critical incidents, overdoses, medical emergencies, etc.).
• Complete all duties as assigned. Other duties as required.

Supervisory/Management responsibility

Supervision of shelter resource workers, shelter residents, and community members.

• Post-secondary diploma or degree in related field.
• Food safe level 1.
• Basic First Aid.
• NVCI.
• Trained in naloxone.
• Minimum 2 years’ experience working with clients who experience addiction and/or mental health.

• Minimum Grade 12.
• Related training in non-violent crisis intervention.
• Basic First Aid Certification.

• Demonstrated ability to oversee employees and ensure they meet performance expectations.
• Demonstrated ability to motivate, train, delegate, mentor and coach employees.
• Demonstrated ability to exercise sound judgment in responding to complex operational needs, client privacy, emergency situations.
• Ability to maintain a work environment that is safe, secure and healthy.
• Demonstrated skill at entering confidential information into a database.
• High degree of proficiency in MS Word and Outlook.
• Speed and accuracy in completion of tasks, including recording keeping.
• Attention to detail and consistency in managing repetitive situations.
• Superior writing skills.
• Very good telephone manner and communication.
• Excellent organizational and problem-solving skills.
• Fluency in English; additional languages an asset.
• Friendly, professional demeanor.
• Ability to handle multiple emergent situations simultaneously.
• Demonstrated ability to maintain professionalism in a stressful environment.
• Ability to handle sensitive and/or confidential information responsibly.
• Experience in a low barrier shelter.
• Ability to maintain clear personal and professional boundaries.
• Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, gender identity & expression, race, age, and physical and mental illness.
• Ability to remain alert and on duty throughout shifts.
• Ability to respond responsibly and effectively in emergency and crisis situations.
• Ability to follow detailed instructions.
• Current driver's license.
• Ability to maintain professionalism in all interactions with clients, co-workers, and volunteers.
• Physical ability to lift 50 pounds, sit, stand, bend, reach, run, kneel, and perform cleaning duties.
• Pass a vulnerable sector criminal background check.
• Proven track record of consistent punctual attendance at work.
• Professional demeanor.
• Culturally competent and sensitive.

Work Location

• Work is generally performed indoors, with up to 10% of the time spent outdoors in all types of weather.

Physical Requirements

• Duties required extended periods of standing and/or walking. Duties require occasional periods of…