Direct Care Worker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world‑wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith‑ and values‑based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Position Purpose

Summary:

The Direct Care Worker at Deborah’s Gate Safehouse will provide support for participants as required by The Salvation Army, Illuminate funding contracts, policies and procedures. The scope of work will include case support for all Safe House Clients to assist in disrupting the cycles of human trafficking.

• Provides case support for vulnerable clients, from intake to discharge, for which strict confidentiality is required, and assists in the maintenance of client files.
• Utilizes knowledge of issues pertaining to exploited persons, immigration, women and families, domestic violence/abuse, mental health, addictions, homelessness and internal policies and procedures to provide therapeutic support and education.
• Acts as a positive role model.
• Maintains awareness of any problems (medical, behavioural or other) experienced by clients, reports pertinent information to supervisor, applies policy & therapeutic strategies to support client growth & learning opportunities.
• Ensures that program procedures are maintained.
• Provides client with referrals to services within the community and/or social services resources, advocates where required for client accommodations.
• Provides input with regard to the development of appropriate program plans to achieve client objectives. Contributes to the ongoing evaluation of client progress.
• Provides basic life skills assistance (personal hygiene, mental and physical wellness, communication, anger management, etc.) and refers clients to internal Salvation Army rehabilitative programs when appropriate.
• Ensures client supervision and safety and complies with relevant program Policies and Procedures.
• Assesses client suitability to community‑based services.
• Maintains appropriate records and statistics, ensuring that all required documentation is accurate and complete.
• Performs client discharge functions as necessary during shift, including the packing and securing of the client’s possessions.
• Attends and participates in meetings as required.
• Works with program staff to develop programs, initiatives, and procedures as related to client care.
• Carries out all responsibilities as listed on applicable shift responsibility guidelines, including assisting with the delivery of meals and general program tidy up.
• Must be able to obtain a Criminal Record Check and clearance from The Salvation Army’s Child Abuse Registry as a condition of employment.
• Completes other duties as assigned.

Oral And Written Communication Between This Position And Other Team Members On Shift And Across All Shifts Is a Significant Priority In This Position. Those Team Members Include, But Are Not Limited To

None

• Manager of Anti‑Human Trafficking Programs or designate
• Director of Illuminate Anti‑Human Trafficking or designate
• Belkin Communities of Hope staff
• Deborah’s Gate Safehouse Staff

• Illuminate Clients
• Community Partners
• Community members

Manager of Anti‑Human Trafficking Programs

This position has no direct reports but may be expected to provide guidance, coordination and support to volunteers or community partners.

• Regular responsibility for minor…