Eligibility Lead

We are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2

SLGBTQ2+IA. For accommodation needs, please contact  at any stage of the hiring process.

As an Eligibility Lead at CLBC, you will be responsible for representing CLBC as the primary point of contact for service providers to support the development, evaluation, monitoring, procurement and continuous improvement of service quality to support CLBC’s Eligibility model.

• Monitoring eligibility determinations, contracts and services.
• Ensuring alignment with legislation, policy, and administrative fairness, identifying issues for resolution and opportunities for improvement.
• Coordinating services with contracted/consulting psychologists and clinical professionals to support complex eligibility cases.
• Negotiating contract costing details and advising on requirements for corrective action and standardization in contracted service delivery.
• Ensuring that individuals and their families receive information about the eligibility process as it relates to contracted services.
• Coordinating and providing information to assist in complex case consultation, clarification of assessment findings, and facilitation of assessment services.

• Minimum of 3‑5 years’ direct experience.
• A diploma or bachelor’s degree in Business, Social Work, or a related field.
• Direct experience in the social services sector in areas such as resource development or contract management.
• Experience in a public sector organization is an asset.
• A combination of transferable skills, knowledge, lived experience, and comparable qualifications is welcome.

• Identify key issues for the manager, including gaps in services and trends for resolution, with service providers developing new approaches to addressing individual needs.
• Analyse eligibility data to identify trends, pressures, and opportunities for improvement and requests for CLBC funded services.
• Develop and enhance service networks including colleagues, service providers and community members.
• Contribute to the management of finance, budgets or other resources.
• Travel occasionally across British Columbia.

• Employer‑paid extended health and dental plan.
• BC Public Service Pension plan with employer contributions.
• Generous vacation plus additional personal days.
• Paid maternity/parental/adoption leave.
• Life insurance, paid sick days, and, if needed, long‑term disability.
• Wellness supports, including an Employee and Family Assistance Program.
• Professional development funds and resources to encourage continuous learning and skill development.
• Access to government discounts on travel, cell phones, and more.

• Successful applicants are subject to a Criminal Record Check.
• Possession of a valid class 5 Driver’s license and a clean Driver’s Abstract is required. Use of own vehicle on expenses.
• An eligibility list for internal candidates may be established.
• Closing date:
  June 5, 2026.