Job Description & How to Apply Below
This is a 100% onsite position.
As we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date.
Since 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at‑risk of experiencing, homelessness. We provide support to young people age 16 to 24 who have experienced a wide range of early life and ongoing, complex trauma; including physical, sexual and emotional abuse and neglect. Our purpose is to serve all youth with absolute respect, to help youth experiencing homelessness, and provide a safe and supportive environment for all youth in need.
Working at Covenant House will be one of the most meaningful things that you’ll do in your life. However, you will be confronted with significant issues in this work and frankly, this work is not for everyone. In the course of doing your work, particularly for those doing frontline work, you will be exposed to the trauma of others. The youth we serve may also experience overdose, physical harm perpetuated by self or others and even death.
Because we provide a relational model of care, the harms our youth experience can impact us in varying degrees.
While we provide training for youth workers on avoiding what we call vicarious trauma (namely, the trauma you can experience or take on by hearing other’s traumatic stories), and a generous allowance for counselling, it is still difficult work that can and does take its toll on many employees. Self‑awareness and self‑care are key. Some candidates and employees decide during the recruiting and probationary periods that this work isn’t for them, and that is totally fair.
We will provide more information on vicarious trauma during recruiting and on‑boarding, to help you decide if Covenant House is the place for you.
The Impact the Coordinator, Program Services can make :
As the Coordinator of Program Services, you will play a key role in supporting the effective operation of Covenant House Vancouver’s (CHV) programs and services department. You will ensure that strategy and quality standards are translated into consistent processes, documentation, and follow through across all programs to enable high‑quality service delivery for youth.
How you will contribute:
Primary duties and responsibilities:
Program Coordination and Operational Support
Provide direct coordination support for senior program leaders
Track and follow up on program priorities, action items, and deliverables
Support cross program planning, implementation, and alignment activities
Coordinates schedules, meetings, agendas and materials related to program services
Policy, Procedures, Documentation and Reporting Management
Coordinate the development, review, approval, and version control of: program policies, procedures, practice guidelines.
Maintain centralized, accessible repositories for program documentation
Support compliance with Covenant House International standards and internal governance requirements
Prepare and support the development of program reports including formatting, data collection and ensuring timely submission to internal and external stakeholders
Information Flow and Communication
Act as central point of contact to facilitate smooth communication between program teams and other departments
Ensure timely dissemination of updates, reports and key information to relevant stakeholders
Other duties as assigned.
Who are we looking for?
Education and Experience:
Post secondary education in administration or related field, or equivalent experience
3 years experience in administration, coordination role within non‑profit or public sector environments
Experience working with policies, reporting, or quality improvement processes preferred
Please include current and past volunteer experience on your resume
Strong organizational skills with attention to detail and accuracy
Excellent communication and interpersonal skills
Able to manage multiple priorities in a fast‑paced, complex environment
Excellent written and verbal communication skills
Strong documentation, tracking and follow‑through capability
C…
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