Indigenous Support Worker

Position: Indigenous Support Worker – Full Time
Indigenous Support Worker – Temporary 3-month term
About ACCESS

ACCESS, the place to start building your future today. ACCESS delivers a unique and diverse assortment of labour market services and support frameworks, including education, training, employment advising, and financial assistance to members of the urban Indigenous community. Our mission is to increase the Indigenous participation in the labour market. We develop strong partnerships with organizations and employers, understanding their employment needs and matching them to the needs of our trained and supported Indigenous clients, ensuring a successful outcome for both parties.

Our core values of Respect, Honor, Sharing and Kindness are active in our dynamic and supportive work environment.

Position Description

Reporting to the Director of Blade Runners, the Indigenous Support Worker is responsible for the day-to-day program management of 38 housing units, located at 250 Powell Street, Vancouver, as well as providing culturally grounded, trauma-informed support to residents. This role supports resident success by fostering accountability, life skills development, community connection, and housing stability.

Key Responsibilities

Manage tenancy intake, including application review, screening, interviews, and orientations

Monitor compliance with the Program Agreement and address infractions using supportive interventions

Provide consistent one‑to‑one check‑ins and supportive interventions to promote tenant stability and success

Promote accountability related to employment, rent, budgeting, and program participation

Connect residents with appropriate community resources and support services, including banking, identification, education, and counselling

Conduct follow‑up meetings for serious Program Agreement infractions with the tenant and implement additional support as needed

Coordinate contingency services and respond to crises using non‑violent, trauma‑informed approaches

Organize and facilitate mandatory monthly Resident Meetings (100% attendance required)

Plan and facilitate monthly resident meetings, culturally focused activities, and community‑building events that encourage resident engagement and participation in community programs.

Conduct regular suite inspections and coordinate cleaning, maintenance, and repairs

Liaise and work with TBG building manager to ensure overall success of residents within the building and community

Liaise with local agencies to deliver in‑reach services (i.e. info sessions, one on one counselling, etc.)

Provide Rent Ready programming to new residents – a component of the Blade Runners Program training

Support tenants in their housing search and transition into other housing at program completion

Maintain accurate program and tenant documentation and reports

Other duties as assigned

Qualifications & Experience

Diploma/degree in social services related program or 3 years’ equivalent combination of education and experience

Experience working with Indigenous peoples and communities is considered an asset, along with a demonstrated ability to build respectful, culturally informed relationships

2 years’ experience in supportive/shelter housing

Knowledge of community resources and support services available in Vancouver’s Downtown Eastside (DTES).

Ability to establish rapport and build trust with clients through exceptional communication and listening skills

Strong ability to develop and maintain effective and collaborative internal and external working relationships in alignment with ACCESS Core Values

Ability to work with minimal supervision, independently determine priorities, and consistently meet deliverables and deadlines

Strong problem‑solving skills with the ability to remain flexible, adaptable, and solution‑focused under pressure

Effective conflict resolution and de‑escalation skills in challenging or high‑pressure situations

Strong understanding of client confidentiality, privacy, and professional boundaries

Skills and Abilities

Strong verbal and written communication abilities paired with excellent listening and problem‑solving skills

Strong interpersonal skills with a proven ability to work collaboratively

Team‑oriented…