Team Leader, Crisis Program

Please note:

A cover letter and resume are mandatory for all applications.

As we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date.

Since 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at‑risk of experiencing, homelessness. We provide support to young people age 16 to 24 who have experienced a wide range of early life and ongoing, complex trauma; including physical, sexual and emotional abuse and neglect. Our purpose is to serve all youth with absolute respect, to help youth experiencing homelessness, and provide a safe and supportive environment for all youth in need.

Working at Covenant House will be one of the most meaningful things that you’ll do in your life. However, you will be confronted with significant issues in this work and frankly, this work is not for everyone. In the course of doing your work, particularly for those doing frontline work, you will be exposed to the trauma of others. The youth we serve may also experience overdose, physical harm perpetuated by self or others and even death.

Because we provide a relational model of care, the harms our youth experience can impact us in varying degrees.

While we provide training for youth workers on avoiding what we call vicarious trauma (namely, the trauma you can experience or take on by hearing other’s traumatic stories), and a generous allowance for counselling, it is still difficult work that can and does take its toll on many employees. Self‑awareness and self‑care are key. Some candidates and employees decide during the recruiting and probationary periods that this work isn’t for them, and that is totally fair.

We will provide more information on vicarious trauma during recruiting and on‑boarding, to help you decide if Covenant House is the place for you.

As a Team Leader, you play a key role in creating a safe, supportive, and responsive environment for youth accessing the Crisis Program. You’ll guide and support Youth Workers/Youth Support Workers during their shifts, helping ensure that day‑to‑day operations run smoothly and reflect Covenant House’s values and one‑fits‑one approach to care. Your leadership helps bring our philosophy to life, fostering dignity, respect, and hope for every young person who walks through our doors.

How you will contribute:

• Provide leadership and guidance to Youth Workers and Youth Support Workers, ensuring a consistent, youth‑centered approach across all shifts.
• Support staff in warmly welcoming youth aged 16–24, assessing immediate needs, and offering essential resources like food, clothing, and transportation.
• Oversee and coordinate youth intakes, assessments, and transitions, ensuring youth are introduced to the program in a supportive and engaging way.
• Foster a safe, inclusive, and therapeutic environment by modeling trauma‑informed and harm reduction practices in all interactions.
• Lead crisis response efforts, supporting both youth and staff through briefing, debriefing, and emotional regulation strategies.
• Facilitate daily team meetings and shift changes to promote clear communication and collaborative care.
• Supervise and mentor staff, providing monthly reflective supervision and ongoing coaching to support resilience, growth, and accountability.
• Ensure staff remain up to date on required training, program policies, and procedural changes, and support their compliance through regular check‑ins and follow‑up.
• Maintain structure and consistency in daily routines while remaining flexible to meet youth where they’re at.
• Responsible for ensuring Youth Worker compliance in accurate data entry on Effort‑To‑Outcomes [ETO].
• Collaborate with staff and inter‑agency teams to support youth in setting and working toward realistic goals, including accessing community supports.
• Promote youth engagement through planning and supporting youth workers to prioritize check‑ins, recreational activities, and life skills development.
• Ensure accurate documentation and case management practices are…