Title Shelter Resource Worker

Shelter Resource Worker

Employment Status:
Full Time - Temporary until incumbent return

Location:

Al Mitchell Place, 20‑minute walk from Waterfront Skytrain Station / Waterfront Canada Line, Vancouver, BC, CA

Days and Hours of work:
Tuesday through Saturday

Shift times: 07:30 – 15:30 (shift length 7.5 hours)

Days of rest: consecutive. Schedule may change with two weeks’ notice.

Probationary/qualifying period: 488 hours with mid and end point reviews.

Night premium: given to staff that work 50% or more of their shift between 00:00‑08:00 hours.

Salary: $29.62 – $31.40 per hour, depending on seniority.

The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. SRWs are direct service staff working within a 24‑hour, 7‑days‑a‑week emergency shelter for homeless adults who struggle with a variety of issues such as homelessness, addictions, and mental health. The SRW provides intakes, orientations, and support for guests entering the shelter.

The SRW will connect with public service agencies relevant to the needs of the shelter guests. This role requires the ability to maintain a clean‑shaven area where a respirator seal contacts the face and to successfully complete annual fit testing for a half‑mask respirator, in alignment with WorkSafeBC and organizational safety requirements.

• Provide support, supervision, and assistance to homeless adults who may be facing multiple barriers
• Accept referrals, and identify and share information with a variety of Lookout’s external resources
• Refer guests to a variety of community services
• Interview and provide basic necessities; ensuring a safe and supportive environment for all
• Complete required records and maintain statistical data
• Support others in the shelter who are in need of assistance
• Provide assistance for new staff
• Job duties are complex and may have a few disagreeable factor
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
• Responsible for complying with and contributing to all aspects of health and safety program

• Related Certificate; or minimum Grade 12 education, plus two (2) years of recent related experience; or equivalent combination of education, training, and experience
• Familiarity with community resources; such as addiction, mental health, income assistance and harm reduction
• Must have current Occupational First Aid Level 1 Certificate
• Crisis Intervention Skills (CPI), Naloxone and Trauma Inform Practice training is an asset
• Ability to work independently or in a team setting
• Strong ability to manage stress and organize workload
• Excellent communication, writing, documentation, and organizational skills
• Understands and maintains clientele/worker boundaries
• Ability to work with disadvantaged and challenging adults in a diverse environment
• Strong physical and mental ability to perform work tasks and operate job related equipment
• A minimum of two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
• Criminal Record Clearance – Vulnerable Sector required

Applications will be accepted until July 16, 2026 at 5:00 pm.

All qualified applicants welcome to apply. Those shortlisted will be contacted.

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.