Tenant Support Worker

Company Overview

Lookout Housing and Health Society is a charitable organization and social safety net that provides housing and a range of support services to adults with low or no income, who have few, if any, housing or support options. We believe that helping people help themselves is essential in addressing homelessness and all the issues that surround it. Securing appropriate housing is the first and most essential step in achieving independence for individuals.

The Oasis, Vancouver, BC

Casual

The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. The TSW works with residents to provide assistance, support, education, and skills training. The TSW will work with tenants to maintain and develop greater independence and stability with the goal of a healthier and more independent living arrangement.

• Participate in tenant intakes, and provide support services and assessments
• Identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medication
• Ensure that basic needs are met by working closely with individuals on a long‑term, ongoing basis
• Complete required paperwork and maintain statistical and evaluative data
• Assist with volunteers and practicum students on site
• Some external work is likely to occur; use of an automobile may at times be useful
• Remain alert and attentive during working hours; sleeping during shifts is not permitted
• Responsible for complying with and contributing to all aspects of the health and safety program

• Diploma in Community Social Service
• Class 5 BC Driver’s License (only if required)
• OFA 1 First Aid Certificate
• Food Safe Certificate (only if required)
• Recent related experience of two (2) years or an equivalent combination of education, training and experience or other qualifications determined to be reasonable and relevant to the work
• A minimum of two (2) years sobriety if having alcohol and/or drug problems
• Criminal Record Clearance – Vulnerable Sector

• Knowledge/familiarity with related resources such as Mental Health, Income Assistance, Harm Reduction, Trauma Informed Practice, Addictions Support organizations, etc.
• Ability to carry out the duties of the position
• Ability to work independently and in cooperation with others
• Ability to operate related equipment
• Ability to communicate effectively both verbally and in writing
• Ability to organize and prioritize work
• Ability to observe and recognize changes in guests
• Ability to establish and maintain rapport with guests
• Home management skills
• Ability to instruct
• Suitability to work with disadvantaged and challenging adults in a diverse environment
• Ability to analyze and resolve problems
• Conflict resolution and crisis intervention skills
• Advocacy Skills

All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9. Internal applicants must apply through "Career Opportunities" on SAP. External applicants will be reviewed after Internal.