Resource and Support Worker; IJC

Position: Resource and Support Worker (Fixed Term IJC
Resource and Support Worker (Fixed Term) - Vancouver IJC
Indigenous Justice Centres Full Time Vancouver, BC $65,000 - $75,000 CAD per year

Reporting to the Legal Supports Supervisor or other delegate, the Resource & Support Worker provides culturally safe and trauma-informed support to Indigenous Justice Center clients. Working collaboratively with the legal team, the Resource & Support Worker assists clients in accessing resources, referrals, community services, and short-term supports while maintaining case management and follow-up services. The role works closely with Elders and community organizations to support safety planning, pathways to healing, and the development of strong referral networks that support clients both locally and across the province.

KEY RESPONSIBILITIES
The Resource & Support Worker (RSW) is responsible for the following key functions.

Works collaboratively with the Client Service Team and supports the legal strategy established by legal counsel.

Stay apprised of wait lists for housing, treatment facilities or mental health services.

Establishes connections to food security and family resources.

Provides assistance completing forms and gathering necessary documents.

Preventative care and aftercare client supports such as supporting parents and families during and after court procedures as established by the client and the lawyer and assist with development of client healing plans when required.

Facilitating connection or reconnection to available cultural supports.

Creates and maintains strong communication and connection with client throughout the legal process and ensures the client feels informed, supported and connected to the Client Service Team.

Provide up-to-date and case-specific resource information to IJC staff to assist them in meeting their clients' legal, social, housing, transportation, and health and wellness needs.

Refer clients to community programs, health agencies, treatment facilities, housing agencies, and any other required program or service; undertake and complete all research, applications, intake documents, and other necessary requirements, meetings and paperwork.

Assist clients with travel arrangements, when necessary, to attend appointments, treatment, and other necessary services.

Community Engagement

Facilitate a close working relationship with local Indigenous communities and organizations.

Ensure Indigenous and non-Indigenous communities and service providers are aware of services offered by the BC First Nations Justice Council.

Ensure availability of printed IJC materials such as pamphlets, handouts and business cards.

Work closely with BCFNJC communications department regarding promotions and event planning in the community.

Consult regularly with community service providers or agencies that provide assistance, programs, services and resources to Indigenous people.

Consult with and be available to other IJC staff to be aware of the needs of IJC clients and provide information and services to ensure appropriate services are delivered to clients in a timely and effective manner.

Compile and maintain comprehensive and up-to-date resource binders to be available electronically and in hardcopy at the Indigenous Justice Centre as a public resource manual.

Reporting & Compliance

Compile and submit statistical data regarding clients served and services delivered, as required by BCFNJC policies.

Compile information for annual and other reports, ensuring comprehensive statistics are maintained.

Comply with BCFNJC policies and procedures.

Maintain confidentiality of client-related information.

Team & Community Support

Support the IJC team in maintaining a welcoming, high-functioning centre by assisting colleagues and community partners as assigned.

Participate in IJC’s proactive approach to staff wellness.

Cover reception desk as required.

Perform other tasks and duties as required at the discretion of the Staff Lawyer or Management Team.

Perform other related duties as assigned.

CHALLENGES OF JOB

Strong communication skills, both written and verbal.

Effective organizational and file management skills.

Demonstrated ability to engage with people, build trust and rapport.

Self-dr…