Assistant Manager, CSS and Sanctuary Program and alternating . Biweekly

Assistant Manager, CSS and Sanctuary Program

As we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date.

Since 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at-risk of experiencing, homelessness. We provide support to young people age 16 to 24 who have experienced a wide range of early life and ongoing, complex trauma; including physical, sexual and emotional abuse and neglect. Our purpose is to serve all youth with absolute respect, to help youth experiencing homelessness, and provide a safe and supportive environment for all youth in need.

Working at Covenant House will be one of the most meaningful things that you’ll do in your life. However, you will be confronted with significant issues in this work and frankly, this work is not for everyone. In the course of doing your work, particularly for those doing frontline work, you will be exposed to the trauma of others. The youth we serve may also experience overdose, physical harm perpetuated by self or others and even death.

Because we provide a relational model of care, the harms our youth experience can impact us in varying degrees.

While we provide training for youth workers on avoiding what we call vicarious trauma (namely, the trauma you can experience or take on by hearing other’s traumatic stories), and a generous allowance for counselling, it is still difficult work that can and does take its toll on many employees. Self-awareness and self-care are key. Some candidates and employees decide during the recruiting and probationary periods that this work isn’t for them, and that is totally fair.

We will provide more information on vicarious trauma during recruiting and on-boarding, to help you decide if Covenant House is the place for you.

The Assistant Manager, CSS and Sanctuary Program will assist in the management of operations of the program (s), with responsibility for program operations and service delivery procedures. Working with the Manager, CSS and Sanctuary Program, the Assistant Manager will ensure compliance with program operational policies and procedures and ensure the safety of all staff and young persons as well as adherence to the mission, principles, philosophy, and policies of Covenant House Vancouver.

How you will contribute:

• Provide direct supervision to team leaders including direct monthly reflective supervision and ensure that team leaders are providing monthly reflective supervision to youth workers.
• Oversee the day to day operations
• Support Team Leaders with callouts and shift coverage as needed, step in as Youth Worker or Team Leader as necessary, and be flexible to provide manager coverage as needed.
• Meet weekly between assistant managers to provide consistent communication, alignment, direction, implementation and adherence to CH Philosophy, Policy, and Procedures while role modeling professional practice and communication cross departmentally
• Coordinate volunteer schedules and activities
• Responsible for responding to People & Culture matters as required
• Attend intra-agency and program related meetings as required
• Monitor and track petty cash, various budget items, pharmacy expenditure, taxi usage and transit tickets, provide administrative and other support to the Manager, Complex Support Services as requested, and provide input into operational needs and budgets as requested by the manager
• Support Manager reviewing KPIO data and ensure accuracy
• Support in job interviews as needed
• Maintaining visibility and accessibility to frontline staff by being actively on “the floor” supporting young people and staff
• Support Team Leaders in managing incidents and maintaining building safety and coordinate building safety training
• Attend and represent CHV for agency and community partner meetings as directed by the Manager, Complex Support Services
• Ensure all program staff attend required and optional training and New Employee Orientation Program (NEOP)
• Provide job and program specific training for…