Support Worker, Community Health

Job Description
Posted Thursday, August 6, 2026 at 10:00 AM | Expires Friday, September 4, 2026 at 9:59 AM

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE
This position will provide casework and clinical support to residents of Connective’s programs in order to enhance their quality of life, to ensure the orderly and safe operation of the facility, and to maintain the goals of the counselling and/or rehabilitative plans.

STATUS AND CLASSIFICATION
Unionized; this position requires union membership. It is open to all genders.

VARIOUS POSITIONS ARE AVAILABLE

Saturday to Sunday, 0800 - 1600

Friday to Saturday, 1600 - 0000

Tuesday to Saturday, 1600 - 0000

REPORTING RELATIONSHIPS

Reports and is accountable to the Program Manager of the facility or their designate

Participates actively in house, staff, and staff/resident meetings

Participates as a member of the Connective staff team

Liaises with outside professionals from other agencies or government bodies as required

KEY

ACCOUNTABILITIES
Programs

Interviews clients to prepare care plans and background information for which confidentiality is required

Under the general guidance of the Residence Manager, assumes a primary or key worker role with assigned resident(s)

Provides input to the Residence Manager and/or other staff with regard to the development of appropriate care plans to achieve the resident’s objectives

Is cognisant of, and work towards the implementation of the care plan established for each resident

Meets with each resident on a routine basis to discuss progress and plan future interventions

Assists the Program Manager and/or other staff in the identification of potential problems and reports any difficulties

Uses professional judgement to ascertain and to apply appropriate intervention techniques with residents in crisis

When assigned, participates in social, recreational, employment, educational, and other programs as appropriate to assist the resident’s case/care plan

Contributes to the evaluation of the resident’s progress and makes both written and oral reports to be available to the remainder of the staff team

Maintains client files including statement of goals, case/care plans, summaries, case notes, reviews and closing reports

Develops and maintains an in-house resource area containing current information/brochures of programs and services which are available to residents

Ensures residents are in compliance with the terms of their residency and are aware of the rules of the facility

Acts as an on-site advocate for each resident

Assists residents with activities of daily living

Provides emotional support and feedback to residents and their families

As appropriate, supports residents towards integration and normal functioning within the community

Acts as a positive role model for clients, providing life skills training and behaviour management as appropriate

Dispenses and ensures the taking of medications as required

As necessary, provides transportation and assists residents to attend appointments

With other residence staff plans, develops and delivers in-house programs to address the needs of the residents

Community

Works with volunteers to support and enhance the goals of the residence programs

Identifies social, economic, recreational, employment, and educational services in the community that will meet the needs of the client

Collaborates with a multidisciplinary team and consults with team psychologist and psychiatrists to develop, implement, maintain, and adjust individualized treatment plans

Maintains effective liaison with other agencies, professionals, government officials, and the community in order to contribute to the success of the case/care plan of the resident

Residential

Supervises the activities of the residence, its residents, and volunteers while on shift including maintaining case notes and the logbook

Along with the other residence staff, monitors and ensures effective operation of the facility including quality control concerning cleaning equipment, indoor and outdoor maintenance, inventory, and…